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  1. #1
    Technician
    Join Date
    Oct 2013
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    Question bizhub c3350 fax problems

    I have a few c3350 machines that are having weird faxing problems. Phone line connections are correct, if I were to call the fax, a connection would be made both ways with dial tones etc.

    However sometimes when the machine wakes up I notice faxes can not be received or send (would get message to check line connection). I would have to restart the machine to make it work again.

    Any ideas how to trouble shoot this? Its pretty annoying because we have no idea when the fax is down or not until we try to send something or not receiving any faxes for a few days.

  2. #2
    Technician FA51's Avatar
    Join Date
    Sep 2014
    Location
    Manchester
    Posts
    15
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    20

    Re: bizhub c3350 fax problems

    Have you tried turning power save off and extended sleep mode time to max/turned off? Also try latest firmware and make sure time and dates are all correct, if it has a time setup in service check it's the same as user time. Can't think of anything specific other than firmware really that would cause that

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