Bizhub C360 (DF-617) pulls multiple sheets

[altech]

The doc feeder pulls multiple sheets through when it's gets down to the last 5 or so pages. I have replaced all of the rollers, the sep. pad assembly, and even changed out the whole doc feeder. The customer is running plain 8 1/2" X 11" paper through. Any solutions?

[CompyTech]

Did you change out with a known good ADF? If so, there are adjustments to be made in service mode, also mechanical like height adjustment etc.

[Kmdurrin]

Increase the resolution by one step to slow down the paper feed. The doc feeds on this series have multi-feed problems when the resolution is set to 200x200. This has worked for most of our C360s in the field.

[fishleg]

Can you change resolution for photocopying? Didn't think you could.

Sent from my Nexus 5 using Tapatalk

[altech]

Can you change resolution for photocopying? Didn't think you could.

Sent from my Nexus 5 using Tapatalk

No, you can't only for scanning/faxing documents.

[EarthKmTech]

put the sep roller pressure spring into the lowest setting - default is middle.

I am assuming you are running the correct, red feed and sep roller, not the older blue and gray as used in the c353 & c352 series, they are NOT interchangeable.

[Phrag]

You could either a) Change the shaft and torque clutch on the Sep Assembly or b)use a fine sandpaper on the shaft where the torque clutch rotates/sits.

If this is slipping, thus supplying less of a friction force, multiple sheet feeds are more likely.

OR you could also add a little padding to the little plastic tabs on the pickup assembly so they sit up just a fraction higher.

All these have worked for me.

[copier addict]

You have to remove sep roller and trim the mylar on the pre-sep pad. And also set the sep tension to the lowest level as EarthKmTech mentioned.
Hope this helps.