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  1. #1
    Senior Tech 250+ Posts
    Konica Minolta Bizhub C253

    mearmi's Avatar
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    Konica Minolta Bizhub C253

    We are tying to print from Asus Laptop. It prints from Mac but not printing from Asus.

    Please advise what to do? We can open the copier in browser and can see status ready.

    Something with the firewall or ???

    Thanks

    mearmi@hotmail.com

  2. #2
    Master Of The Obvious 10,000+ Posts
    Konica Minolta Bizhub C253

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    Re: Konica Minolta Bizhub C253

    There are so many questions I don't really know where to begin ...

    1) Is your Asus laptop on the same network as the printer and communicating?
    2) Does your Asus laptop have a print driver?
    3) Is the print driver for a KM bizhub C253?
    4) Is that print driver ported to the IP address of the bizhub?
    5) Do you know what a network cable is?

    I could do this all day.
    Would you like more questions? =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  3. #3
    Vulcan Inventor of Death 1,000+ Posts Mr Spock's Avatar
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    Re: Konica Minolta Bizhub C253

    What is the o/s on the asus laptop?
    And Star Trek was just a tv show...yeah right!

  4. #4
    Senior Tech 250+ Posts
    Konica Minolta Bizhub C253

    mearmi's Avatar
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    Re: Konica Minolta Bizhub C253

    Quote Originally Posted by Mr Spock View Post
    What is the o/s on the asus laptop?
    Windows 8 64

    thanks a lot

  5. #5
    Senior Tech 250+ Posts
    Konica Minolta Bizhub C253

    mearmi's Avatar
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    Re: Konica Minolta Bizhub C253

    Quote Originally Posted by Mr Spock View Post
    What is the o/s on the asus laptop?
    We can open the machine in any browser and can add /edit everything.

    that answered all of your above questions.

    Pinging, scan to folder and email also works.

    it is not printing. Job shows in printer queue and stays like that.

  6. #6
    Bypass Tray Expert 50+ Posts halbrandenburg's Avatar
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    Re: Konica Minolta Bizhub C253

    Quote Originally Posted by mearmi View Post
    We can open the machine in any browser and can add /edit everything.

    that answered all of your above questions.

    Pinging, scan to folder and email also works.

    it is not printing. Job shows in printer queue and stays like that.
    Did you create your own TCPIP Port and use a downloaded driver or did you let Windows 8 take over during the printer install and do it's own thing? In my experiences, if you create a TCPIP port and the installation process quickly finds the printer, it will print. Is it possible you have a WSD port, which may be not working?

  7. #7
    Senior Tech 250+ Posts
    Konica Minolta Bizhub C253

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    Re: Konica Minolta Bizhub C253

    Quote Originally Posted by halbrandenburg View Post
    Did you create your own TCPIP Port and use a downloaded driver or did you let Windows 8 take over during the printer install and do it's own thing? In my experiences, if you create a TCPIP port and the installation process quickly finds the printer, it will print. Is it possible you have a WSD port, which may be not working?
    Thanks a lot for your msg.

    we created our own TCPIP port. What is WSD Port?

    thanks

  8. #8
    Bypass Tray Expert 50+ Posts halbrandenburg's Avatar
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    Re: Konica Minolta Bizhub C253

    Quote Originally Posted by mearmi View Post
    Thanks a lot for your msg.

    we created our own TCPIP port. What is WSD Port?

    thanks
    WSD is a port that Windows 8 creates (Windows 7 can as well). Web Service Device. I don't recommend it. Try stopping and starting the Print Spooler Service on the PC. Also try rebooting the copier and unplug the power from the copier for at least 60 seconds before turning it back on. Reboot the PC in the same manner. Try another PC and see if you get the same results if necessary, it might help tell you where the problem is.

    If that does not work, try changing the TCPIP address on the printer, and see if that works.
    Last edited by halbrandenburg; 07-28-2014 at 12:35 PM.

  9. #9
    Service Manager 1,000+ Posts
    Konica Minolta Bizhub C253

    habik's Avatar
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    Set your machine Full DHCP and draw all network settings in, install printer manually with the latest driver providing you have the latest firmware.
    .OK Google! ... will I need Berrocca this morning?
    Firmwares HERE

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