Is the next job in the queue always the same one or two people/computers? As long as you are looking at the hung copier two times a day, that shouldn't be hard to eliminate as a possible problem.
Is the next job in the queue always the same one or two people/computers? As long as you are looking at the hung copier two times a day, that shouldn't be hard to eliminate as a possible problem.
I hope I am not hijacking...
We have struggled with an issue similar to the original poster, except that it doesn't involve a paper jam. Sometimes, on both our 600 and our 750, we will scan a file and the machine locks up and says "transferring". It takes a power cycle to get it back.
I have done network packet analysis on the receiving end and when the lock up occurs the receiving system never sees any network traffic initialization from the scanner.
Our ROM Version for the MFP controller is 57AA-0100-G00-30-000. Is that firmware v30?
Both the 600 and the 750 are networked via a 10Mb connection.
Any thoughts or ideas? This has baffled our local folks, and it's frustrating for our users.
Thanks in advance,
Chuck
I also have a 600 and it has never locked up. You may want to increase the network connection to a 100MBPs. Could be just a cheap hub not letting anything through.
Here are my ROM versions.
MFP Controller 57AA-0100-G00-30-000
Operation Panel Message Data 57AE-8100-G00-30-000
Fax Board Controller1 15LA-0040-G01-07-000
Image Controller 57AA-1000-G00-30-000
Printer C1 57BA-8201-G00-21-000
Printer C2 57BA-8202-G00-11-000
Printer C3 57BA-8203-G00-20-000
Printer C4 57AA-8204-G00-10-000
Printer C5 57AA-8205-G00-21-000
Punch & Z Unit 15KV-0071-00
Finisher 15JK-0071-G00-20-000
Joe
I had originally suspected that the problem was environmental. After numerous tests and network monitoring we finally decided to pull the back off. The hard drive is packed in tight right against the circuit board and was smoking hot.
We bent the bracket so the hard drive was exposed which also forced us to leave the back off. We have not had a lockup in 3 weeks.
We have now drilled holes in the back panel of the BizHub so it looks like a peg board. This appears to now be providing sufficient circulation to our machines.
Will continue to monitor and post any changes.
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