BizHub 500 Lockup

[jamacdon]

I have 4 BizHub 500 systems and intermittently one of them will completely lockup. The console is somewhat operational and the current job status is set as "Deleting" however nothing ever happens. We have waited over 24 hours for the job to be deleted.

The web interface is accessible and the machine appears to look as though nothing is wrong with it. When we try to delete the locked job (which is already flagged as "Deleting") or any other job it just flags the job as deleting.

Sometimes all jobs will show as "Printing" instead of "Deleting".

The only way to recover from this is to cycle power which causes us to loose 15-20 jobs in the queue.

We have had this problem for about two years and have not been able to track anything down as to what is causing it.

Any help would be greatly appreciated.

Thank you

[konisolver]

What firmware level? If you are using version 31 and printing from Adobe 8 there is a bug with the Visual PS driver. Update the unit to 31GUP and PsVisual to 310.

[jagan]

If you have a HDD installed try replacing with a new one. We had similar problem in a Bizhub 350 the machine used to freeze and we needed to power off and on to restart.

[jamacdon]

	Quote:			Originally Posted by konisolver
	What firmware level? If you are using version 31 and printing from Adobe 8 there is a bug with the Visual PS driver. Update the unit to 31GUP and PsVisual to 310.

The MFP Controller reports 50GA-0100-GUP-31-000 and using PCL Driver 3.01.00.00.

We do use Adobe however many times when it locks up it can be from a print job (word, outlook, adobe) or a copy job as well.

[jamacdon]

	Quote:			Originally Posted by jagan
	If you have a HDD installed try replacing with a new one. We had similar problem in a Bizhub 350 the machine used to freeze and we needed to power off and on to restart.

This sounds like a possible solution however we have 4 systems and they all seem to freeze up. Do you think it could possibly a specific hard drive model or batch even?

On a side note we also have 2 BizHub 600's that do the exact same jobs and have never locked up.

[redhawkpath]

This is definately a firmware issus. Try upping the firmware to the latest version.

Hard Drive Next, but first the firmware.

[redhotrob]

At least with having more then one machine, only one with the problem, you can print off all the user and service setting to see if there is anything odd with that one.
And if you were to try a hard drive you could swap from one machine to the other.

[jamacdon]

	Quote:			Originally Posted by redhotrob
	At least with having more then one machine, only one with the problem, you can print off all the user and service setting to see if there is anything odd with that one. And if you were to try a hard drive you could swap from one machine to the other.

Actually they all have the lockup issue. It is not isolated to one machine.

Someone mentioned to me that it could be faulty or bad networking equipment. I can't see this being the case as we have various technologies on our net ranging from linux boxes to voip systems and nothing else has a problem.

[Scott_Lewis]

Take note of which PC/user is at the top of the print queue when the controller locks up. It could be a single mangled computer sending garbage to the copier. He locks one up, then moves on to another.

[ITCHYFINGER]

	Quote:			Originally Posted by jamacdon
	I have 4 BizHub 500 systems and intermittently one of them will completely lockup. The console is somewhat operational and the current job status is set as "Deleting" however nothing ever happens. We have waited over 24 hours for the job to be deleted. The web interface is accessible and the machine appears to look as though nothing is wrong with it. When we try to delete the locked job (which is already flagged as "Deleting") or any other job it just flags the job as deleting. Sometimes all jobs will show as "Printing" instead of "Deleting". The only way to recover from this is to cycle power which causes us to loose 15-20 jobs in the queue. We have had this problem for about two years and have not been able to track anything down as to what is causing it. Any help would be greatly appreciated. Thank you

I AGREE WITH THE HARD DRIVE REPLACEMENT. I HAVE HAD SEVERAL 200'S AND A 350 LOCK UP SOLID AS WELL A 600. EVERY TIME THE FIX WAS REPLACING THE HARD DRIVE.