I have 4 BizHub 500 systems and intermittently one of them will completely lockup. The console is somewhat operational and the current job status is set as "Deleting" however nothing ever happens. We have waited over 24 hours for the job to be deleted.
The web interface is accessible and the machine appears to look as though nothing is wrong with it. When we try to delete the locked job (which is already flagged as "Deleting") or any other job it just flags the job as deleting.
Sometimes all jobs will show as "Printing" instead of "Deleting".
The only way to recover from this is to cycle power which causes us to loose 15-20 jobs in the queue.
We have had this problem for about two years and have not been able to track anything down as to what is causing it.
Any help would be greatly appreciated.
Thank you
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