Good day all. I'm on day two of no printing due to a jam/misfeed error on our C360. Someone broke one of the plastic guides trying to clear a jam. I had one overnighted here, replaced it today, and it still won't print. I have read through the manual to the best of my ability, and have removed the paper trays, and removed a couple other various items under the side door to no avail.
When I power the machine on, it immediately displays the error. I don't hear any motors spinning or clicking or grinding. It does not give an error code either, just highlights the second tray guide. I cannot see any paper or pieces of paper anywhere inside. The tray guides are all in the correct position with springs attached.
Any and all help is enormously appreciated. I'm at my wits end and people need to print!
Thank you!!!
Bill
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