These issues have been caused by a cracked or broken "Rotation Shaft Assembly". I've done 3 or 4. p/n a4f3r70b11
Basically there are two lower paddles in addition to the two upper paddles that knock down the paper. Here we're talking about the lower paddles.
two hints
1) there are 2 extra clips on the assembly you're removing to use when you drop one.
2) a dab of grease always helps c-clips defy gravity.
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