Konica Minolta c554 Bypass tray jamming

**Vy2** · 11-03-2014

I recently upgraded from a bizhub c253 to this machine. I have been having jamming problems it shows that number 5 and number 11 is where the jam is normally. I am feeding it coverstock paper that is thinner than the max thickness that the machine can handle. My sister noticed that there is usually a click before it jams. Any suggestions or thoughts ?

Thanks in advance!

**Mr Spock** · 11-03-2014

check the firmware. There is an update for this issue.

**Vy2** · 11-05-2014

Originally Posted by Mr Spock

check the firmware. There is an update for this issue.

First, thank you for replying!
The machine is not hooked up to the internet, it is on a router, but the router does not have access to the web. Is there any way to update the firmware with a USB stick?

**wseyller** · 11-06-2014

USB is how its done most of the time. Only way to update over network is if you host the firmware file yourself over http or ftp protocol. Firmware is normally only available to Konica Minolta techs that have login to the KM tech site unless you can get it by other means.

**Vy2** · 11-06-2014

Originally Posted by wseyller

USB is how its done most of the time. Only way to update over network is if you host the firmware file yourself over http or ftp protocol. Firmware is normally only available to Konica Minolta techs that have login to the KM tech site unless you can get it by other means.

I am on the hunt for the firmware now. Thanks!!

**emujo** · 11-06-2014

Originally Posted by Vy2

I recently upgraded from a bizhub c253 to this machine. I have been having jamming problems it shows that number 5 and number 11 is where the jam is normally. I am feeding it coverstock paper that is thinner than the max thickness that the machine can handle. My sister noticed that there is usually a click before it jams. Any suggestions or thoughts ?

Thanks in advance!

Post photo of sister....