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  1. #11
    Service Manager 1,000+ Posts
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    Re: BH284e series - weird duplex jams

    I don't know exactly the detail of this but another tech at our office had two of these and changed everything related. Somehow he managed to add some electrical tape somewhere for the duplex gate that either kept it from actuating either too little or too much. But it is something with that gate and he was able to finally make it work consistently.

  2. #12
    Service Manager 1,000+ Posts
    BH284e series - weird duplex jams


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    Re: BH284e series - weird duplex jams

    Quote Originally Posted by wseyller View Post
    Still dealing with this issue on a C554

    3201 jam codes
    Only seems to happen on the first page or when paper runs out and job starts back up.

    Updated Firmware

    Changed:
    Fuser
    Fuser Motor
    Duplex reverse section which includes duplex gate and soleniod.
    MFPB
    PRCB

    On Friday changed the warmup and temp as suggested above and still does not help

    Customer is using Georgia-Pacific 20lb (75 g/m2) 92 bright
    I dunno, but that Georgia-Pacific 20lb (75 g/m2) 92 bright paper is a little on the crappy side.
    Each ream is cut to a different size and if they are getting it at Walmart, those idiots must be bouncing the boxes off shit and throwing them across the warehouse with a overhead crane or something. I have never seen anything like it.

    I tell everyone to run 22-24# paper and train them on how to fan the paper (all four sides--seems to reduce a lot of paper dust).

  3. #13
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    Re: BH284e series - weird duplex jams

    Has anyone been able to come up with a fix for this problem? I have had limited success by removing part of the return spring that goes to the gate, but the problem returned about a month later.

  4. #14
    Technician Dijan's Avatar
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    Re: BH284e series - weird duplex jams

    same weird problem, check the Photointerrupter(PS1) in the CONVEYANCE SECTION did not work well


    We have replaced Photointerrupter problem solved!

  5. #15
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    Thumbs up Re: BH284e series - weird duplex jams

    Thanks for the information

  6. #16
    Field Supervisor 500+ Posts
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    Re: BH284e series - weird duplex jams

    I had a c554 doing this and it turned out to be a worn exit actuator. I would change that along with its return spring and photo sensor.

  7. #17
    Technician
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    Re: BH284e series - weird duplex jams

    hello i have just seen this familiar problem very intermittent jamming when duplex but paper goes out on bridge exit instead of inverter so i removed both gate cushions work for about 3 days now it’s come back.I am leaning toward gate solenoid what do you think

  8. #18
    Certified Konica Expert 2,500+ Posts
    BH284e series - weird duplex jams

    Synthohol's Avatar
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    Re: BH284e series - weird duplex jams

    Try adding this.
    It's on backorder so good luck...
    Attached Images Attached Images

  9. #19
    Senior Tech 250+ Posts barber782's Avatar
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    Re: BH284e series - weird duplex jams

    Synthohol, could you provide the part number for that holding pad as I can't see the last digits of the number on your screen shot. Cheers

    Sent from my GT-I9195 using Tapatalk

  10. #20
    Certified Konica Expert 2,500+ Posts
    BH284e series - weird duplex jams

    Synthohol's Avatar
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    Re: BH284e series - weird duplex jams

    A7PU890800

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