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  1. #1
    Technician Specialist's Avatar
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    bizhub 20P laser counter reset

    Can't find out how to reset the fuser or laser counter on a bizhub 20P. Anyone got ideas? Is it like replacing IU (hold Go button 4 secs)?


  2. #2
    Trusted Tech 50+ Posts giddyupngo's Avatar
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    Re: bizhub 20P laser counter reset

    I also have this question, anyone?


  3. #3
    Field Supervisor 500+ Posts Phil B.'s Avatar
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    Re: bizhub 20P laser counter reset

    The reset isn't covered in the service manual? hmmmm Seems it should be!?


  4. #4
    Trusted Tech 50+ Posts giddyupngo's Avatar
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    Re: bizhub 20P laser counter reset

    Here is the answer, there is a utility at KonicaMinolta.com under utilities in One-Stop product support. The utility works in conjunction with small files also available in the same area of the website. Part of the problem may be that this is a re-branded Brother machine.
    Download BrUsbSN_KonicaMinolta.zip and Replace.zip, and follow these instructions.
    Bizhub_20P_reset_info.pdf

    Last edited by giddyupngo; 09-05-2017 at 04:32 PM. Reason: fixing attachment

  5. #5
    Field Supervisor 500+ Posts Phil B.'s Avatar
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    Re: bizhub 20P laser counter reset

    Quote Originally Posted by giddyupngo View Post
    Here is the answer, there is a utility at KonicaMinolta.com under utilities in One-Stop product support. The utility works in conjunction with small files also available in the same area of the website. Part of the problem may be that this is a re-branded Brother machine.
    Download BrUsbSN_KonicaMinolta.zip and Replace.zip, and follow these instructions.
    Bizhub_20P_reset_info.pdf
    tell me the brother equiv machine ... most times you can get to brother reset by " at ready press 3& 9... go to reset menu and pick the item.


  6. #6
    Trusted Tech 50+ Posts giddyupngo's Avatar
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    Re: bizhub 20P laser counter reset

    Quote Originally Posted by Phil B. View Post
    tell me the brother equiv machine ... most times you can get to brother reset by " at ready press 3& 9... go to reset menu and pick the item.
    I don't know the brother equivalent, just saw Brother Inc. in the files above. I meant it is different than the Konica Minolta way.

    Sent from my SAMSUNG-SM-G930A using Tapatalk


  7. #7
    Field Supervisor 500+ Posts Phil B.'s Avatar
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    Re: bizhub 20P laser counter reset

    Quote Originally Posted by giddyupngo View Post
    I don't know the brother equivalent, just saw Brother Inc. in the files above. I meant it is different than the Konica Minolta way.

    Sent from my SAMSUNG-SM-G930A using Tapatalk
    I know they are a brother engine.. even the display info is the same as brother.. I can't remember the Brother model tho.


  8. #8
    Technician copyguy69's Avatar
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    Re: bizhub 20P laser counter reset

    It is an HL-5380 cross reference. The reset is done with the maintenance utility on your computer. good luck

    copyguy69


  9. #9
    Field Supervisor 500+ Posts Phil B.'s Avatar
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    Re: bizhub 20P laser counter reset

    Quote Originally Posted by copyguy69 View Post
    It is an HL-5380 cross reference. The reset is done with the maintenance utility on your computer. good luck

    copyguy69
    according to the Brother tech support page ... there is no HL 5380 machine


  10. #10
    Technician copyguy69's Avatar
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    Re: bizhub 20P laser counter reset

    Look under the service manual for the HL-5370 and you will see the 5380 listed. I don't know why it is not listed, but it is there. Good luck

    copyguy69


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