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  1. #21
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    Re: 2 Bizhub 454e machines Responding to Pings but can't print/scan

    In mkweick's case it sounds like the clue is in the fact that the 2 machines cannot be used after the As400 server reboots.
    Are the 454e's set to static IP's or are they on DHCP?
    The fact that they are sitting saying " Preparing scan / fax " shows they are hunting for the network but cannot find it. Something to do with the server reboot is blocking them. ie the IP.
    Just to add that if the server has re-allocated IP addresses when re-booted then the ping reply could be from something else on the network not the copiers.

    Regards ..... G
    Last edited by stickfly; 02-03-2015 at 02:18 PM.

  2. #22
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    Re: 2 Bizhub 454e machines Responding to Pings but can't print/scan

    Hi all,

    I had the exact same problem at a client, who had multiple e-range machines.
    The problem was only on 1 specific floor and only first thing in the morning.
    We changed switches, updated firmware, switched every non essential protocol off etc.

    I eventually asked them if they could change the IP addresses of the devices to a different WAN used by the other floors.
    This solved the issue and we haven't been back since.

    I hope this helps.

    Regards,

  3. #23
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    Re: 2 Bizhub 454e machines Responding to Pings but can't print/scan

    here is a thread that they have the same problem and it seems that they solved it by adding a normal switch between the machine and the client switch
    so you can try it if you steel got the problem

  4. #24
    Senior Tech 100+ Posts Imsdal's Avatar
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    Re: 2 Bizhub 454e machines Responding to Pings but can't print/scan

    Hello there..

    I donīt know if this can help you or not.
    I had the same problem with a C554e the same thing happen that they couldnīt print and the blue light was flashing.
    As you can see in the foto the client have many of those app on the panel and what I did I erased many of them and I just let the COPY, BOX, FAX/SCAN and the SETTINGS button on the panel and the problem just went away. I donīt know what causes the problem if is has something to do with many apps on the panel, I have contact Konica Minolta in Germany about this but no respons.
    Let me know if this helps you.

    Cheers

    Imsdal
    Attached Images Attached Images

  5. #25
    Senior Tech 100+ Posts
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    Re: 2 Bizhub 454e machines Responding to Pings but can't print/scan

    When Plug In Network Cable The Screen Come Out - preparing scan/fax,userbox
    link to thread where they used a switch


    and thanks Imsdal i will try that today , because the "flashing between Preparing User Box and Preparing Scan/Fax." has gone and i have now a problem like yours (they couldn't print and the blue light is flashing)
    thanks for replying i 'm running out of solutions

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