Received used MFP board from Konica Minolta C364e

[blackcat4866]

I checked the Machine and Type settings and they were at "00", so I needed to make selections.

Good luck. =^..^=

[wseyller]

Thanks I will need it.

[wseyller]

So they sent me not one but two MFP boards and they are NEW not (Cleansed)

So I install a new board and did the reset tool.

I had to setup the adf and fax card back up and other stuff like date and serial numbers. The serial numbers in service mode were not correct.
Also I noticed that error codes from the last board were still in there from the copier somewhere in Texas.

But the same issue still persist.

With kmbs on the phone:

1. Confirmed HDD has not been replaced, only disconnected.
2. Tried to unset HDD but it would not.
3. Replaced the HDD with a new one.
4. New HDD would not unset.
5. Performed a clear all data to unset the HDD.
6. Machine required a HDD lock password reset.
7. Perform a logical format.
8. Reboot the machine.
9. Perform a clear all data
Also we did a SSD logical format at some point.
10. Re-enable the HDD.
11. Reboot the machine.
12. The machine again required a lock HDD password.
12. Perform a logical HDD.
13. Reboot one last time.
14. Machine now locks up almost immediately.
15. Rebooted and machine locks up again along with the HDD lock reset password.
16. Unplugged HDD and rebooted, the machine still boots up and then asks for the lock password reset, shortly thereafter it locks up.
17. Plugged HDD back in and was able to print a management list.
18. Machine is still showing old data from the "cleansed" MFPB that was originally placed in the machine.
19. The MFPB has written to the SSD and is not clearing.
20. Consulted with SSD staff and ESS.

So now I'm am waiting on a SSD board.

[blackcat4866]

You have my sympathy. Don't you just love the "e" series machines?

Yeah. Me either. =^..^=

[wseyller]

That's not all I had to deal with. We brought the C364e into our shop and they gave a bizhub 362 as a loaner. No color print or scan. No SSL for me to setup email scanning and does not scan to their server 2012 folders. They realize this after I spoke up and they at least then exchange it for a C353 as a loaner which is now setup similar to C364e.

[allan]

If that unit is still under warranty i would send the entire thing back.

[wseyller]

I'm to that point where I hope they just replace the unit. I'm not aware of the warranty policies, as I'm just the tech. My service manager has been heavily involved with it so we will see after replacing the ssd. Coincidentally our Konica Minolta reps were in the office today. Management showed them evidence of a used board with previous data on it that we received and were disappointed that it happened.

[PeterG]

You have my sympathy. Don't you just love the "e" series machines?

Yeah. Me either. =^..^=

I read a thread a while ago asking what the "e" stands for. I believe the consensus was 'e' for environment.

My thoughts are that the "e" stands for Shitbox!

[wseyller]

Ssd didn't help either.

Got transfered by KMBS to Advanced Diagnostics. Now Im asked to replace MFP and ssd together at the same time.

My SM is upset with them and is trying hard to get a Konica Minolta DSM onsite

[copy]

Received what should have been a new board but I believe it is not. My counter was approx 4500 and is now at 167 after replacement. I have this FA14 error that happens every 5 to 10 mins. When the code came up it show a telephone number for a copier company out in texas. Just wondering if anyone had this happen to them. The copier works (besides the original issue) after having to do a HDD lock reset.

Yes I did work for a dealer in PA for 22 years Konica will send out boards that have been out. people will send them back if they don't fix what they are working on. look for anything that says manger say this board is good. hope this helps