Konica Minolta C550

Copylady57 · 05-06-2008

after upgrading firmware, code c-cc00 that i am unable to reset. i can't enter service mode normally or by holding utility button at power on. keeps going back to code screen. tech support trying , but still no luck.

B0265 · 05-06-2008

"C-CC00" is shown on the control panel after turn on the main power:
[Conversion Up] To convert the data format, select the key as follows.
Select Service Mode > State Confirmation > Memory HDD Adj. > Conversion Up.

I know that when you get C-E002 after a f/w upgrade it will take a while before you are able to enter service mode.

Prandstaetter_Markus · 05-06-2008

	Quote:			Originally Posted by B0265
	"C-CC00" is shown on the control panel after turn on the main power: [Conversion Up] To convert the data format, select the key as follows. Select Service Mode > State Confirmation > Memory HDD Adj. > Conversion Up. I know that when you get C-E002 after a f/w upgrade it will take a while before you are able to enter service mode.

Normally after "Conversion Up" this error should be gone; which Firmware Version you use....V88?

selig67 · 05-06-2008

SOLUTION: Perform the HDD conversion up procedure as follows:
1. Enter Service mode.
Note : To enter the service mode, it may be necessary to perform the following:
a. With the main power switch OFF, turnON the sub power switch.
b. While holding down the Utility/Counter button, turnON the main power switch. Do not release the Utility/Counter button until the Konica Minolta logo
appears.
c. When the Trouble Reset button appears, press Stop-0-0-Stop-0-1.
2. Select State Confirmation.
3. Select Memory HDD Adj.
4. Go to page 2 and select Conversion up.
5. Press the start key.
6. Power Machine OFF/ON using the main power switch when prompted.

7. The upgrade is now complete and no error code should be indicated.

ni311 · 05-06-2008

yep, for the new generation from KM, after a firmware upgrade, you have to update the hdd, otherwise you'll endup with this error.

fixthecopier · 05-06-2008

when you get to the trouble reset button and you press stop o o stop o 1, that is when the code pops up. We can't get past that point.

selig67 · 05-06-2008

did you skip several versions of firmware on this upgrade? And if you turn on machine normally (and get the error) did you wait for about three or four minutes then try the Utility/Counter button? Every where I look it says that this is from not doing a version up on the hard drive..

hopefully you dont have a bigger problem.. try loading the previous version of firmware, do the version up, then re-load the current version.

Copylady57 · 05-07-2008

yes i do understand how to reset the code from the service mode, but as i stated up front, i can't get into service mode. i have the updates from the konica minolta site which state step by step how to do it. but the first step is get into service mode.i have tried utility, s00s01 and i have tried holding utility while power on to the konmin logo, it does not not work as stated. i have had 2 other techs try with the instructions on paper in front of them and no go.

Frostwolf · 05-07-2008

	Quote:			Originally Posted by Copylady57
	yes i do understand how to reset the code from the service mode, but as i stated up front, i can't get into service mode. i have the updates from the konica minolta site which state step by step how to do it. but the first step is get into service mode.i have tried utility, s00s01 and i have tried holding utility while power on to the konmin logo, it does not not work as stated. i have had 2 other techs try with the instructions on paper in front of them and no go.

Boot it up, go get some coffee, finish coffe, then try to go into the tech mode. It takes like 2 to 5 minutes before it will let you get into the tech mode.

fixthecopier · 05-07-2008

We understand that it takes a long time to get into service mode. The point is that it won't go there. There is a big steel door in front of the door to service mode with that code on it . It won't move. stop zero zero stop zero one, and CODE. No matter how we boot it up, it codes. We waited and watched, it codes. Can't get to any part of any service menue, it codes. It is a brand new show room machine, it codes. We are trying to find a back door.