Fault code c99-03 on C224e

[adeyemi]

I have this fault code C99-03 on a C224e and cannot seem to find it in my service manual. Pls can anyone help out on this and is there a service manual that treats this fault code. I have the version 1.1. Thanks

[hotfuser]

I have this fault code C99-03 on a C224e and cannot seem to find it in my service manual. Pls can anyone help out on this and is there a service manual that treats this fault code. I have the version 1.1. Thanks

that is a controller jam error ( Image stabilization not completing a job)

Open and shut front door.

[cap0319]

Our situation started on a C454e with a 99-02, became a 99-03 by the time our tech arrived.
Shows paper jam with no location... No actual jam seemed to occur, which makes sense due to it being a stabilization error...

Tried all the usual... open and close door, power cycle... system error clear... remove network cable (Weird, I know -- Biz250 anyone?..)

Tech went as far as back to default memory.

Now machine boots and throws a paper jam error with no code whatsoever.

Any advice appreciated!

[shamnad abdullah]

I have this fault code C99-03 on a C224e and cannot seem to find it in my service manual. Pls can anyone help out on this and is there a service manual that treats this fault code. I have the version 1.1. Thanks

I got the same code about 8 months ago..it takes about 2 weeks to find the problem.it was due to laser unit.remove the laser unit and clean it,especially the edges of the polygon motor .
gud luck

[EarthKmTech]

I got the same code about 8 months ago..it takes about 2 weeks to find the problem.it was due to laser unit.remove the laser unit and clean it,especially the edges of the polygon motor .
gud luck

Your not supposed to do that. KM wants you to replace it as an assembly and never open it

[adeyemi]

But shamnad abdullah, you did not mention which particular laser unit you cleaned or which of the laser units ( y, m, c or k) is responsible for the fault. Thanks for sharing.

[copier addict]

But shamnad abdullah, you did not mention which particular laser unit you cleaned or which of the laser units ( y, m, c or k) is responsible for the fault. Thanks for sharing.

As a "service manager" you should already know on the C224e there is only one laser unit with all the lasers inside.

[adeyemi]

As a "service manager" you should already know on the C224e there is only one laser unit with all the lasers inside.

Thanks for the "complement". I got your point anyway.

[copier addict]

Thanks for the "complement". I got your point anyway.

I didn't mean it as an insult, sorry. I just meant it as a gentle nudge.

[shamnad abdullah]

Your not supposed to do that. KM wants you to replace it as an assembly and never open it

you r right..actually that machine was in contract with spare parts...to change the laser unit would cost more than contract amount..