network print problem

**janinaresh** · 03-31-2015

I have KM BH C451 and setup to print. I failed to make it print. The NIC is set to 192.168.0.11 according to the server TCP/IP protocol. Subnet and gateway are set to 255.255.255.0 and 192.168.0.1 respectively. When I ping through a CMD prompt it times out . I checked all cables and tried a known good cable from a known good hub. It failed again. The lights are on when copier start and after that lights off the connection at the copier. All cables are connected properly and screwed down tight.

Is there a setting or switch I have to turn on? Is there a firmware available? Somebody could send to me?

Thanks in advance for any and all help.

**allan** · 03-31-2015

Yes its under network settings somewhere around where you network configuration.

Hehe the guys gave up on you.

**emujo** · 04-01-2015

You need to get the MFP off the network and connect your laptop directly to it, you don't need a crossover as the NIC is auto negotiating. With your laptop on the same IP scheme as the copier, try to ping. If successful, try to open the web browser, if successful try setting up and testing the driver. One of 3 thing will happen at this point.

1. It will print...stop here you are done.
2. The data light will flash but nothing prints. Look at the job log for the reason, it could be anything from an incorrect username/password to a consumable past it's life limit.
3. No data light and no print. Possible bad NIC which would require board replacement. Emujo

**wseyller** · 04-02-2015

This is the question you asked in your original post. Not sure why you create another thread.
This is how the TCP/IP is enabled. Normally it is enabled by default.

1.jpg

**janinaresh** · 04-02-2015

Originally Posted by wseyller

This is the question you asked in your original post. Not sure why you create another thread.
This is how the TCP/IP is enabled. Normally it is enabled by default.

1.jpg

TCP/IP enable, but same result

**janinaresh** · 04-02-2015

Originally Posted by emujo

You need to get the MFP off the network and connect your laptop directly to it, you don't need a crossover as the NIC is auto negotiating. With your laptop on the same IP scheme as the copier, try to ping. If successful, try to open the web browser, if successful try setting up and testing the driver. One of 3 thing will happen at this point.

1. It will print...stop here you are done.
2. The data light will flash but nothing prints. Look at the job log for the reason, it could be anything from an incorrect username/password to a consumable past it's life limit.
3. No data light and no print. Possible bad NIC which would require board replacement. Emujo

Dear Emujo

What is process of MFP off the network, please help me

**emujo** · 04-02-2015

If you do not understand how to connect your laptop directly to the MFP then this forum can't help you. You need to have a little IT knowledge. Call a local KM tech to assist you. Emujo

**wseyller** · 04-02-2015

Originally Posted by emujo

If you do not understand how to connect your laptop directly to the MFP then this forum can't help you. You need to have a little IT knowledge. Call a local KM tech to assist you. Emujo

Took the words out of my mouth. This is a duplicate thread and I already answered this in that thread that he may need to change laptop to be on the same subnet.

**AjitN** · 04-03-2015

If it is a known good cable and hub & also when machine is powered on, light at network port gets on and goes off, most probably it could be firmware or printer board.
Also first try disconnecting HDD & replacing memory cards.
Try to do the self ping at machine
Hope this helps.