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Customer called for me to look at this, i normally do Ricoh and Kyocera.
She says it just keeps running but won't print or copy, but will receive faxes.
I asked her if it needs toner but she said she just installed a new toner, and there is no message on the display.
Anything common on these for this symptom, sounds to me like it is trying to add toner.
I'd have to agree. By the time you arrive there will be a toner indication on the screen ... or a C2557. =^..^=Originally Posted by copyaction
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
There was a common problem with the bottle rotation gear train where one of the metal shaft pins would bend or tear out of the sheet metal. The machine would continuously with out stop try to add toner with no error or indication.
Was there a fix for that?
yes it now is asking for toner.
so is it the motor, gear or whole assy that goes bad?
Strip and find the problem. The problem i am describing makes a ticking noise as the gear slips.
Yes exactly makes ticking noise and just keeps running
Strip it out to toner supply drive, you will see see the skewed gear you need to replace the bracket or TIC weld the shaft back on there.
Thanks, is that bracket part of the toner supply drive unit, pn 4040076800
This would be the entire assembly. If you order this it should take care of your problem. I have changed many of these but the first time is a bitch. You have to in addition remove some screws from the back to get it off.
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