Office365 settings for scan to email on C224 range

[rrrohan]

Would that not involve setting it up individually per office depending on their isp?

Well youd want it individual anyway if cust 8s using scan to email for privacy reasons. Or you just use it for total counter and status notification

[earney]

See my situation is we put out copiers on meter billing. Some of our customers have IT who will set up the email settings, that's all good I can just set to email us the meter readings. Most of our customers don't have dedicated IT and do not need or want emails set up so that's why I was looking just to have one set of settings I can put into all these who do not use emails and just turn of the email function but leave the meter reading to send out every month.

It's quicker and this way I can set up before it leaves our shop.

[wseyller]

See my situation is we put out copiers on meter billing. Some of our customers have IT who will set up the email settings, that's all good I can just set to email us the meter readings. Most of our customers don't have dedicated IT and do not need or want emails set up so that's why I was looking just to have one set of settings I can put into all these who do not use emails and just turn of the email function but leave the meter reading to send out every month.

It's quicker and this way I can set up before it leaves our shop.

I would just create a free gmail account and you could use the same account on all copiers. Only problem with using the same account is if something happens to it like the password changed accidentally then every copier would be affected. Creating a new account each time would be safer.

For customers that want scan to email and don't have their own email server I just create a gmail account for them.

[slimslob]

Office 365 normally requires TLS/StartTLS for SMTP. Many MFP devices, especially older ones, do not support TLS, some do not even support SSL. To use Office 365 you may have to setup a SMTP Relay. Please see the following: https://technet.microsoft.com/en-us/.../dn554323.aspx

So far every customer that I have that is using Office 365 has had an IT provider who is fully aware of this requirement and has just given me the URL for the relay.

[earney]

Your scan to email is turned off in your SMTP setting.

Seriously? Did you read my first post?

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[JR2ALTA]

I would just create a free gmail account and you could use the same account on all copiers. Only problem with using the same account is if something happens to it like the password changed accidentally then every copier would be affected. Creating a new account each time would be safer.

For customers that want scan to email and don't have their own email server I just create a gmail account for them.

Another problem with that is the customer's security. Many people just walk up to the copier and say "oh neat, scan to email" and poof it works. But their using your Gmail account and therefore you can see a copy of everything they scan. If you were unethical.

[wseyller]

Another problem with that is the customer's security. Many people just walk up to the copier and say "oh neat, scan to email" and poof it works. But their using your Gmail account and therefore you can see a copy of everything they scan. If you were unethical.

What I have been doing for a while now is helping the customer go through the procedure of setting up the gmail account so that they are the ones with the password.

In the past years there was a single gmail account that was sometimes used on copiers for many customers. Somehow it was determined that one of the customers got the password somehow for that account and changed it. This caused many copiers to not scan to email and it cause days of helpdesk calls to fix it. What a bad idea that was.

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[allan]

Installing a C284e today. Every thing works great even airprint removed all the apple devices from my list. I hate apple but it works. Same office 365 problem and gmail also acts up. My test gmail account fails to login mailing me a login warning, the new one i created does not work at all. There ISP use authentication and no accounts exist yet.
Its not DNS that works.

Then they gave me an office 365 account with the wrong password. Tested that with outlook. So something simple turns into an epic mission.

http://file:///C:/Users/Zephter/Down...office-365.pdf

So a certificate problem?

[rrrohan]

Installing a C284e today. Every thing works great even airprint removed all the apple devices from my list. I hate apple but it works. Same office 365 problem and gmail also acts up. My test gmail account fails to login mailing me a login warning, the new one i created does not work at all. There ISP use authentication and no accounts exist yet.
Its not DNS that works.

Then they gave me an office 365 account with the wrong password. Tested that with outlook. So something simple turns into an epic mission.

http://file:///C:/Users/Zephter/Down...office-365.pdf

So a certificate problem?

It's so frustrating when it's using SSL so you can't even wireshark capture

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[NeoMatrix]

If you decide to use Gmail SSL/TLS your server Ports will be :
Outgoing : 465 (smtp)
Incoming : 995 (PoP)

example:
pop.gmail.com (incoming)
smtp.gmail.com(outgoing)


Normal Email.
Outgoing : 25
Incoming : 110

I use PoP because I can store email to local folders and delete immediately off the server.

HTH