YES!!!! Call KM and get it under warranty... This is the new KM bh500-bh420 hunk of junk. Firmware works on 1 but still takes over 10 minute per. These machines need dropped and sent back to Japan. Everyone that we have out has had some silly issue. Network settings not staying etc.... Konica tech support asked if I had tried another thumbdrive after I had gotten the engine to load and it failed on controller!! I think there is a problem with this model, EVERYTHING above the casters!! Great machine for a customer who will never buy from you again. If you like your customer, tell them to never turn it on and they will like it.
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