Results 1 to 8 of 8
  1. #1
    Technician
    Join Date
    Nov 2011
    Posts
    12
    Rep Power
    13

    KM 5050 New Operation Panel and Now Old "Dead"

    Had an issue with a KM 5050 that had a touch screen that was acting up several months ago. Replaced the touchscreen and all seemed to be fine. The end user called and said it was doing it again so I took a look at it and found that the touch screen was non responsive/ not working correctly (it went to wrong menus) so I ordered a new panel. In the process, the end user moved the machine to another location. So, I located the unit, Installed the new panel and all seemed ok except I had no display on the new panel (I could make a copy etc. just using buttons). Next boot and the panel is non-responsive. The copier does power on but it makes a beep and sits. Doesn't appear to power up as it should. Installed the old panel and same results. Please help - the end user resumes operations Wednesday and I would like to have it working before they come back.


  2. #2
    Senior Tech. 2,500+ Posts NeoMatrix's Avatar
    Join Date
    Nov 2010
    Location
    Sunshine State QLD.
    Posts
    2,521
    Rep Power
    65

    Re: KM 5050 New Operation Panel and Now Old "Dead"

    Hmmmm....
    I've sneaky suspicion you may have a faulty HDD.

    Could be a Panel DIMM or board DIMM.

    What error code was/is on the display ?

    What if we could count the stars... , what number would you stop at...?"
    [Exchange manual acquisitions, PM's CTN members only. ]
    [] |N | | o | M | Δ | t | π | | x | []

  3. #3
    Senior Tech 250+ Posts
    Join Date
    Oct 2010
    Posts
    484
    Rep Power
    23

    Re: KM 5050 New Operation Panel and Now Old "Dead"

    Two of the connectors on the boardare the same size and will accept one of the harness plugs. Can't remember off the top of my head the number of the correct board connector, but one is correct and the other should be empty.


  4. #4
    Trusted Tech 50+ Posts copygirl's Avatar
    Join Date
    Apr 2008
    Location
    Mobile, Al
    Posts
    72
    Rep Power
    20

    Re: KM 5050 New Operation Panel and Now Old "Dead"

    I don't know if this is your problem but I did this once and it drove me crazy. There are two plugs around the middle of the board that are the same. There is one connector that will fit either one. I had it plugged into the wrong one and the problem sounds sorta the same as you're describing. The correct plug is the one closest to the edge of the board. There is also two different kinds of dims. An old style and a new one. The old style has yellow lettering on it. The dim style has to match what's on the main pcb. I'm sure you know all this but thought I'd try to give you a hand. Good luck.

    Ginger

  5. #5
    Senior Tech 250+ Posts
    Join Date
    Oct 2012
    Posts
    426
    Rep Power
    15

    Re: KM 5050 New Operation Panel and Now Old "Dead"

    If you get the connectors in the wrong place you will get a cf31 or something like that. I would check the wire harness maybe you pulled a wire out


  6. #6
    Service Manager 250+ Posts kkendric's Avatar
    Join Date
    Apr 2009
    Location
    Orlando, Florida
    Posts
    301
    Rep Power
    22

    Re: KM 5050 New Operation Panel and Now Old "Dead"

    YC1 has a connector plugged into it.
    YC9 does not have a connector plugged in to it.
    Did you try to calibrate the touch screen that you had replaced?
    Simulation 201 is for checking and calibrating the touch screen.


  7. #7
    Technician
    Join Date
    Nov 2011
    Posts
    12
    Rep Power
    13

    Re: KM 5050 New Operation Panel and Now Old "Dead"

    I took pictures of the board and replaced the connectors in the same places, but I can double check to make sure I've got them in the right connectors. I also can check the DIMM. Was wondering if there's anything like a ROM version conflict that I need to consider?


  8. #8
    Service Manager 250+ Posts Zackuth's Avatar
    Join Date
    Aug 2009
    Location
    Arkansas
    Posts
    450
    Rep Power
    23

    Re: KM 5050 New Operation Panel and Now Old "Dead"

    The ribbon connector for the touch screen sometimes can get moved out of the connector when installing the panel (maybe this just happens to me). I would check that and reinsert if out or not in straight. You should reflash firmware and calibrate the touch screen as well.

    If at first you don't succeed, redefine success

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-=-=-=-=-=-


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here