kyocera fs-c8525

**stobby2** · 11-17-2015

Problem with Kyocera fs-c8525, similar to Utax cd5525. Paper jams every time in right hand side of machine. No pieces of jammed paper anywhere. Paper does not hook up, machine just shuts down as paper gets to the fuser section (doesn't actually enter the fuser rollers. Paper actually does keep driving for a second or so because it buckles up slightly into the gap where the transfer roller sits. Fuser is driving/rollers turning ok and grips paper fine when manually rolling paper through. I have inspected fuser, ITB unit and all areas around, cannot find a reason. Any help would be appreciated.
Thanks

**blsquires** · 11-17-2015

one of our techs had exactly the same problem .he is not here at the moment to ask him where it was but he found a a piece of plastic in the paper feed area that was slowing the paper feed
he just trimmed it with a knife and all was ok .when he gets in later i will give you some more info of where it was exactely.

**stobby2** · 11-17-2015

Originally Posted by blsquires

one of our techs had exactly the same problem .he is not here at the moment to ask him where it was but he found a a piece of plastic in the paper feed area that was slowing the paper feed
he just trimmed it with a knife and all was ok .when he gets in later i will give you some more info of where it was exactely.

Much appreciated. Wait to hear from you

**blackcat4866** · 11-18-2015

What jam codes?

Perhaps one of these posts will be helpful:
http://www.copytechnet.com/forums/ky...tml#post483511

Knowing the jam code might be helpful. =^..^+

**blsquires** · 11-18-2015

ok i now have the full info open the door and look at the mylar between the two feed rollers it should be bent backwards .if customer gets a jam in the bypass and pulls the paper out (as they do)
it gets pulled back wards his cure was to cut off the mylar as once it is bent forward it dosnt sit properly.
hope this helps.

**stobby2** · 11-18-2015

Originally Posted by blackcat4866

What jam codes?

Perhaps one of these posts will be helpful:
http://www.copytechnet.com/forums/ky...tml#post483511

Knowing the jam code might be helpful. =^..^+

No jam code that l noticed. Just informs me that there is a paper jam in right hand door. I have had a response from another user re the mylar which can get bent. I will have a go at this today. If it doesn't cure problem l will re-check for an error code. Our Kyo guy is on leave for 2 weeks unfortunately and cannot contact him!!!

**subaro** · 11-18-2015

Originally Posted by stobby2

No jam code that l noticed. Just informs me that there is a paper jam in right hand door. I have had a response from another user re the mylar which can get bent. I will have a go at this today. If it doesn't cure problem l will re-check for an error code. Our Kyo guy is on leave for 2 weeks unfortunately and cannot contact him!!!

There may be no jam codes on the screen, but if you print out the event log, jam codes will be listed there. print and post event log if you can.

**stobby2** · 11-18-2015

Originally Posted by subaro

There may be no jam codes on the screen, but if you print out the event log, jam codes will be listed there. print and post event log if you can.

Unfortunately l cannot get machine to print anything. Doesn't get far enough to even get print on paper. Going back tomorrow when l have more time and see if l can sort it. One guy suggested the mylar gets bent down so this is a possibility. I am Ricoh and Canon trained and only covering this for our Kyocera guy so do not know these machines very well. Strange that it just stops as paper approaches fuser entrance. Fuser uns ok as l have activated micro switch with side door open and fuser is running. Appreciate your help

**wragsdale** · 11-18-2015

Originally Posted by stobby2

Unfortunately l cannot get machine to print anything. Doesn't get far enough to even get print on paper. Going back tomorrow when l have more time and see if l can sort it. One guy suggested the mylar gets bent down so this is a possibility. I am Ricoh and Canon trained and only covering this for our Kyocera guy so do not know these machines very well. Strange that it just stops as paper approaches fuser entrance. Fuser uns ok as l have activated micro switch with side door open and fuser is running. Appreciate your help

I'm not sure if this model is capable but you may be able to export any of the U000 reports to a USB drive. Connect your drive, then enter the mode. From there, you should see an option for text or html format.

edit: Confirmed on one in our demo room.