KM-5050 looses setting

[jimbo1]

We have a 5050 at a location that periodically will lose the setting which gets it to autorotate the image no matter what the paper orientation. We have flashed it and reset it and it stays that way for a bit then another service call. There have been three of us look at this.

Our foreheads are flattening from beating them against the floor so if anybody has an idea please let us know. Anybody seen this one????
Hmmmm??

[bsm2]

are the paper sizes the same?
are you using adf.glass or print job

need more data

kyocera will autorotate only one time only
say if you are running 11 by 8.5 and runs out of paper 1st tray

operator select tray 2 to countinue

second tray load has 8.5 by 11r machine will not rotate to finish job
output from tray 2 will not be rotated

[blackcat4866]

Are you saying that the Autorotate feature is found disabled (turned off)?
Or are you saying that it intermittently doesn't autorotate?

If you are finding the setting changed, I would suspect that you have a button pusher that has navigated the menus, and changes the setting once you've left.

I have a similar situation of a CS-6030 that seems to select a different printer emulation all by itself. I've not been able to reproduce it, just keep finding the setting changed. I also suspect covert human intervention.

=^..^=

[B0265]

There is a modification for the cassette size detection assy that might help.

[jimbo1]

Gave it to the tech going out there. Don't think he thought that was it but maybe he will actually check that.