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If it's feeding OK from tray #3, you can rule out idle roller pressure springs. Additionally the jam code would be J12 or J21:
Misfeeds (Jam 12) from tray #3 (ledger). Inadequate idler roller pressure. On left door idler rollers install two pressure springs in the outer positions on each shaft (2BL06340).
=^..^=
Last edited by blackcat4866; 01-28-2016 at 12:36 AM.
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
I would replace the vert trans clutches. If you cannot figure out where they are or what they are, have another tech go.
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