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  1. #1
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    No paper tray selection on main copy screen.No duplex from main glass

    Kyocera taskalfa 4501i.

    Missing paper tray selection box altogether ?
    No duplexing from main scan glass either ?
    Reset 024 , firmware downgraded/upgraded,reset 906. All to no avail...

    Anyone come across this issue ?

  2. #2
    certified scrub 500+ Posts
    No paper tray selection on main copy screen.No duplex from main glass

    jmaister's Avatar
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    Re: No paper tray selection on main copy screen.No duplex from main glass

    is it still 6 box, or only 5?
    Idling colour developers are not healthy developers.

  3. #3
    Senior Tech 250+ Posts
    No paper tray selection on main copy screen.No duplex from main glass

    Ctl-Alt-Del's Avatar
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    Re: No paper tray selection on main copy screen.No duplex from main glass

    Quote Originally Posted by bollard View Post
    Kyocera taskalfa 4501i.

    Missing paper tray selection box altogether ?
    No duplexing from main scan glass either ?
    Reset 024 , firmware downgraded/upgraded,reset 906. All to no avail...

    Anyone come across this issue ?

    It sounds like you need to run a 906 but you already did that so I would make sure you executed that correctly. What happens if you unplug the accessories? Maybe backup everything to USB and try a U021.

  4. #4
    Master Of The Obvious 10,000+ Posts
    No paper tray selection on main copy screen.No duplex from main glass

    blackcat4866's Avatar
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    Re: No paper tray selection on main copy screen.No duplex from main glass

    I would start by printing off the error log, so you can see what actual codes that you are dealing with. Then I would spend some time tracking down why the tray motors don't lift. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  5. #5
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    Re: No paper tray selection on main copy screen.No duplex from main glass

    Quote Originally Posted by blackcat4866 View Post
    I would start by printing off the error log, so you can see what actual codes that you are dealing with. Then I would spend some time tracking down why the tray motors don't lift. =^..^=

    All paper tray motors are fine and all trays feed .

    All resets done no paper tray icon shown still .

    Still no duplexing from main sub glass .

    no event errors to refer to .

  6. #6
    Master Of The Obvious 10,000+ Posts
    No paper tray selection on main copy screen.No duplex from main glass

    blackcat4866's Avatar
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    Re: No paper tray selection on main copy screen.No duplex from main glass

    Have you checked the power supply outputs? =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  7. #7
    Service Manager 1,000+ Posts subaro's Avatar
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    Re: No paper tray selection on main copy screen.No duplex from main glass

    check below in service mode

    U343
    Switching between duplex/simplex copy mode
    Description
    Switches the initial setting between duplex and simplex copy.
    Purpose
    To be set according to frequency of use: set to the more frequently used mode

    On Duplex copy
    Off Simplex copy

  8. #8
    Trusted Tech 50+ Posts mita's Avatar
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    Re: No paper tray selection on main copy screen.No duplex from main glass

    It is possible that the HDD is having problems as all the extended functions work with that.

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