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  1. #1
    Service Manager 1,000+ Posts
    M3550idn jamming in the adf

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    M3550idn jamming in the adf

    M3550IDN JAMMING IN THE ADF

    paper jams as it tries to make the curve to move over the white strip above the slit glass... the section towards the front makes it in but the back section sticks out and jams...

    1. I checked the path... nothing in the path at all no papers no tape... no tabs nothing...
    I took out the for screws holding the adf gears and such down... pulled it out... and pried out the exit section on the bottom... no tape lodged in their...

    the best i can figure... its either a solenoid thats bad that flips for duplex that has gone bad... possibly or it is the whole adf thats twisted or the hinge close to the slit glass has gone bad... the hinge is lose... it does not sit flat...

    I am going to do some research tell me what you guys think I should try next... if I come up with a solution I will let you know...
    Sad To Say I Don't Have a Life
    I do this stuff on the weekends too

  2. #2
    Trusted Tech 50+ Posts copygirl's Avatar
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    Re: M3550idn jamming in the adf

    The hinges are just plastic so you've probably got one busted. We've changed several and keep them in stock.
    Ginger

  3. #3
    Master Of The Obvious 10,000+ Posts
    M3550idn jamming in the adf

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    Re: M3550idn jamming in the adf

    jam codes? =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  4. #4
    Service Manager 1,000+ Posts
    M3550idn jamming in the adf

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    Re: M3550idn jamming in the adf

    Quote Originally Posted by blackcat4866 View Post
    jam codes? =^..^=
    didn't get one... my apologies... a new adf has been ordered...
    Sad To Say I Don't Have a Life
    I do this stuff on the weekends too

  5. #5
    Service Manager 1,000+ Posts
    M3550idn jamming in the adf

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    Re: M3550idn jamming in the adf

    Quote Originally Posted by copygirl View Post
    The hinges are just plastic so you've probably got one busted. We've changed several and keep them in stock.
    I recommended the hinge but manager went with adf replacement...
    Sad To Say I Don't Have a Life
    I do this stuff on the weekends too

  6. #6
    Service Manager 1,000+ Posts
    M3550idn jamming in the adf

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    Re: M3550idn jamming in the adf

    thanks for the hinge catch...


    Quote Originally Posted by copygirl View Post
    The hinges are just plastic so you've probably got one busted. We've changed several and keep them in stock.
    Sad To Say I Don't Have a Life
    I do this stuff on the weekends too

  7. #7
    Trusted Tech 50+ Posts Practic's Avatar
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    Re: M3550idn jamming in the adf

    Hi all!
    Got same issue with Ricoh MP 501 (different label, same machine) and with help of college found - that issue was with hinges, same symptoms: clear paper path and paper just can't get curled correctly during movement when it's close to glass.

    Thanks and good luck!
    Sent from Ericsson DBH 1001.

  8. #8
    Service Manager 1,000+ Posts
    M3550idn jamming in the adf


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    Re: M3550idn jamming in the adf

    Semi-Off Topic

    I would exhaust all resources before assuming a Kyocera solenoid is bad. Kyocera has the least non-consumable failures of any brand.

  9. #9
    Field Supervisor 500+ Posts ntbann's Avatar
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    Re: M3550idn jamming in the adf

    Quote Originally Posted by JR2ALTA View Post
    Semi-Off Topic

    I would exhaust all resources before assuming a Kyocera solenoid is bad. Kyocera has the least non-consumable failures of any brand.


    What about Kyo clutches filling with rust?

  10. #10
    Service Manager 1,000+ Posts
    M3550idn jamming in the adf


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    Re: M3550idn jamming in the adf

    I said least not zero. Plus those clutch issues aren't "out of the box " bad. Usually high copy count.

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