Page 2 of 4 FirstFirst 1234 LastLast
Results 11 to 20 of 31
  1. #11
    Senior Tech 100+ Posts
    Join Date
    Jul 2014
    Posts
    188
    Rep Power
    22

    Re: False waste toner full, New boxes

    Quote Originally Posted by Tulsa View Post
    Looking for a model number please.
    The applicable models would be any of the x2i or x2ci series, 5002i included. To find the bulletin, you would need to search the service portal (Astea), and not the KDA accessible documents.

  2. #12
    Technician
    Join Date
    May 2014
    Location
    Oklahoma
    Posts
    20
    Rep Power
    20

    Re: False waste toner full, New boxes

    thank you so much

  3. #13
    Senior Tech 100+ Posts The_Murph's Avatar
    Join Date
    Mar 2016
    Location
    Erie, CO
    Posts
    96
    Rep Power
    17

    Re: False waste toner full, New boxes

    @Tulsa ... the waste system is the same, its all run from a unit in the machine rear. If you pull the rear cover you'll see the waste system, on the right side about 2/3 down you'll see the clear collection chute and a plastic/rubber tube attached to it. Inside the tube is an agitator spring that gets bound up. If you remove the system and reseat the spring/tube, this should correct your "full" waste box issue. PM me if you need more info.

    QA G128 points out the clear downchute the tube/spring attaches to. get in there and I think you'll understand what I'm saying...
    If you phrase your inquiry properly, you will get the answers you seek...

    Good Luck ... You'll need it! HAHAHA!

    ~Big Dan~

  4. #14
    Senior Tech 100+ Posts The_Murph's Avatar
    Join Date
    Mar 2016
    Location
    Erie, CO
    Posts
    96
    Rep Power
    17

    Re: False waste toner full, New boxes

    Hey Y'all,

    The bulletin in question "G127" is useful for preventing this issue, however, if you have already screwed up your device, follow my instructions or PM me and we can get you to the solution. I specifically troubleshot this very issue with my instructor in Dallas (he's also my Regional Tech Rep so we worked on some of his dealer issues and this was the #1 issue.), I believe there will be a resolution posted at some point for this, however in the mean time, I may be it...
    If you phrase your inquiry properly, you will get the answers you seek...

    Good Luck ... You'll need it! HAHAHA!

    ~Big Dan~

  5. #15
    Owner/Service Manager 1,000+ Posts
    False waste toner full, New boxes

    tmaged's Avatar
    Join Date
    Oct 2008
    Location
    Center of my Universe
    Posts
    1,759
    Rep Power
    60

    Re: False waste toner full, New boxes

    If it's a false waste toner full, that is what the bulletin addresses & what Murph is talking about. But if it's pulling toner & actually filling the bottle, that's a different issue.
    Generally a high voltage leak is the only thing that would cause it to cycle toner right through to the waste bottle.
    Hope that helps !
    -Tony


    www.dtios.com
    Become a fan on Facebook

  6. #16
    Field Supervisor 500+ Posts Geo's Avatar
    Join Date
    Nov 2010
    Posts
    661
    Rep Power
    38

    Re: False waste toner full, New boxes

    Quote Originally Posted by tmaged View Post
    G127 is the bulletin that addresses this (8/2016).
    Hi

    We follow G127 for transport , however several of the copiers were drop shipped and setup on location. Still we got a call from the customer for full waste tone in less than 20K . The "fix" was to simply remove and reinsert the waste cart. I'm wondering if somehow the cart is "walking" out of place?

  7. #17
    Senior Tech 100+ Posts The_Murph's Avatar
    Join Date
    Mar 2016
    Location
    Erie, CO
    Posts
    96
    Rep Power
    17

    Re: False waste toner full, New boxes

    Quote Originally Posted by Geo View Post
    Hi

    We follow G127 for transport , however several of the copiers were drop shipped and setup on location. Still we got a call from the customer for full waste tone in less than 20K . The "fix" was to simply remove and reinsert the waste cart. I'm wondering if somehow the cart is "walking" out of place?

    When we worked through this in class we found that reseating got the error to reset temporarily, but unless you reseat the spring in the downtube it will continue to occur, at least from my understanding of the issue.
    If you phrase your inquiry properly, you will get the answers you seek...

    Good Luck ... You'll need it! HAHAHA!

    ~Big Dan~

  8. #18
    Technician tonerlung's Avatar
    Join Date
    May 2008
    Location
    Belfast
    Posts
    27
    Rep Power
    33

    Re: False waste toner full, New boxes


  9. #19
    Junior Member
    Join Date
    Oct 2014
    Location
    ravenna
    Posts
    1
    Rep Power
    0

    Re: False waste toner full, New boxes

    Thanks for the 2 bullettins...

    Quote Originally Posted by tonerlung View Post

  10. #20
    Senior Tech 100+ Posts giddyupngo's Avatar
    Join Date
    Oct 2014
    Posts
    109
    Rep Power
    22

    Re: False waste toner full, New boxes

    Ok, I have a 3552ci displaying false waste toner full messages throughout the day. On arrival the readings in mm155 were none = 221, empty = 191, level= 20. After calibrating, now they are none= 233, empty= 187, level = 10.

    If this is weight, why is empty lower than none? If it is counting DOWN to zero as it fills, why is a nearly empty container reading 10?

    Sent from my SAMSUNG-SM-G930A using Tapatalk

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here