Kyocera-M2535dn "Printing multiple copies is not allowed"

[bigdcopy]

I have a customer that is attempting to print multiple duplex sets (10 sets) of a 20 page pdf file on win 10 computer it starts to print then comes up with this message:

"Printing multiple copies is not allowed"


This machine has 512 MB standard memory and 32 MB ram disk (which is enabled)


Side note this customer also has an 1135mfp with 256MB standard memory and 0B ram and it works fine


customer is using WIN10


I have gone into the driver default settings and
Unchecked collate
Set the driver to PCL5
Disabled advanced printing features

None of this helped

[lebo]

Dissable ram disk in printer driver as well as on the panel of machine Button System menu/counter > Common settings > Ram disk mode (restart machnie is needed for apply change) and try printing if something will change.

[Kyo fan]

You have mismatch on the ramdisk settings. It has to be set to on or off on both sides (the machine itself and the driver), otherwise you will get that message. Also, restart the machine after every ramdisk change.

[Blackspear]

You have mismatch on the ramdisk settings. It has to be set to on or off on both sides (the machine itself and the driver).

Where do I find this for the Driver?

RAM Disk is set to ON and 32Mb within the machine.

Cheers

[Blackspear]

Resolved thanks to Kyocera Customer Support:

1. Uninstalled current driver
2. Reinstalled the KX Driver: https://downloads.kyoceradocumentsol.../KX_Driver.zip
3. Open Command Center RX
4. Go to Device Settings on the left
5. Click on System
6. Turn OFF, Ram Disk Mode
7. Click on “Submit”
8. Restart the printer
9. Go to Windows 10 Settings
10. Devices
11. Printers and Scanners
12. Click on the Printer Name
13. Manage
14. Printer Properties
15. Device Settings (tab)
16. Uncheck RAM Disk