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  1. #1
    Trusted Tech 50+ Posts
    Join Date
    Dec 2010
    Location
    Denver, Colorado; St Louis Mo.
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    69
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    Kyocera-M2535dn "Printing multiple copies is not allowed"

    I have a customer that is attempting to print multiple duplex sets (10 sets) of a 20 page pdf file on win 10 computer it starts to print then comes up with this message:

    "Printing multiple copies is not allowed"


    This machine has 512 MB standard memory and 32 MB ram disk (which is enabled)


    Side note this customer also has an 1135mfp with 256MB standard memory and 0B ram and it works fine


    customer is using WIN10


    I have gone into the driver default settings and
    Unchecked collate
    Set the driver to PCL5
    Disabled advanced printing features

    None of this helped




  2. #2
    Technician lebo's Avatar
    Join Date
    Aug 2012
    Posts
    46
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    11

    Re: Kyocera-M2535dn "Printing multiple copies is not allowed"

    Dissable ram disk in printer driver as well as on the panel of machine Button System menu/counter > Common settings > Ram disk mode (restart machnie is needed for apply change) and try printing if something will change.


  3. #3
    Senior Tech 250+ Posts
    Join Date
    Dec 2013
    Posts
    314
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    12

    Re: Kyocera-M2535dn "Printing multiple copies is not allowed"

    You have mismatch on the ramdisk settings. It has to be set to on or off on both sides (the machine itself and the driver), otherwise you will get that message. Also, restart the machine after every ramdisk change.


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