I'm still trying to understand what part of the process you are struggling with. Are you referring to the process of setting up your KFS account or are you trying to register devices to your account? I would definitely download the KFS setup guide as a resource, also Kyo hotline support is well versed (they even have a specialist ... WHAAAAAT?!?) in setup and configuration of KFS. Specify the part of the process and I'm sure the peanut gallery will be a bit more helpful.
And to the "tech" that indicated KFS is spotty and unreliable, you are clearly not doing it right ... try the other end of the football.
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