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  1. #31
    Senior Tech 250+ Posts
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    Re: Kyocera - Fleet Services

    Quote Originally Posted by kuby View Post
    The problem is when I try and "Put in the correct URL and code for your KFS account and it should connect right up. " and press Submit I get the "Cannot register to the server.
    Remote services communication error.
    200"

    error when trying to get it to connect for the Remote Services
    I have had a couple of machine fall off of KFS lately and I have had a couple of machines give me that 200 code. I feel that this is a KFS issue.


  2. #32
    Senior Tech 500+ Posts kuby's Avatar
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    Re: Kyocera - Fleet Services

    All firmware is up to date and the latest Gateway is running. Directly connected machines, via the network, are going Off-Line also.


  3. #33
    Senior Tech 500+ Posts kuby's Avatar
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    Re: Kyocera - Fleet Services

    Trying to ADD Devices today and am getting a error: The connection status with Manager is offline.

    Put the gateway on a customers computer and getting this error and also on my work computer. Is this a KFS problem on Kyocera's end?


  4. #34
    Senior Tech 500+ Posts kuby's Avatar
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    Re: Kyocera - Fleet Services

    Seems to be working now. Guess they must have fixed it.


  5. #35
    Senior Tech 100+ Posts
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    Re: Kyocera - Fleet Services

    Hey guys. How do you reregister a machine? The remote services is on but is offline and i everything is greyed out soni cant make any changes. The machine is actually online and dns settings Re correct.
    The machine was obviously registered before but i cant reregister it.
    I have already created kfs customer and i do have the access code

    help!!


  6. #36
    Senior Tech 500+ Posts kuby's Avatar
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    Re: Kyocera - Fleet Services

    Go into the Network setting and verify IP address. Make sure you turn off DHCP and Auto IP after you verify address. (this way the machine can not grab another IP address, also it that is an issue I suggest setting you machine up on something out of DHCP range like 30 to 40). Make sure you have the domain input in the machine also. Also verify that the Access Code in input in the machine and sometimes I re-input it just to make sure. Then after you have all the setting correct try restarting the machine.

    Note:
    You do not have to install the Kyocera Gateway to get Kyocera machines of show up on your KFS, this is just for none Kyocera machines.

    Last edited by kuby; 03-08-2018 at 08:46 PM.

  7. #37
    Service Manager 1,000+ Posts tmaged's Avatar
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    Re: Kyocera - Fleet Services

    You have to call Kyocera & have them do it. If a machine was previously registered, you can default the settings in U520, but if the installing dealer never deleted it from their account, Kyocera has to get them to remove it.

    Hope that helps !
    -Tony


    www.dtios.com
    Become a fan on Facebook

  8. #38
    Trusted Tech 50+ Posts
    Kyocera - Fleet Services


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    Grovetown, GA
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    Re: Kyocera - Fleet Services

    FYI, most KFS connection issues I've been able to resolve with; 1-DNS-google 8.8.8.8, 2-firmware. We have only a handfull which won't connect at all. Hope this helps.
    Scott


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