Slowly reread my post. If the original dealer doesn't delete the machine from the KFS system, you won't be able to register it. When you try, after reinitializing U520, KFS knows the machine already exists in the database. You have to get them to delete it from KFS so you can register it.
I have done this numerous times and was able to register the equipment as new. You do not need the other dealer to do anything. We purchased quite a few Kyocera "Kick Off" machines that were on the Kyocera show fleet services system. The tech rep advised me to use the U520 to clear them and it works.
I've tried twice, and you still don't get it.................
It does work IF the original dealer that had it on KFS, deleted the machine from THEIR KFS account before selling/returning it. We get machines returned off lease that we've sold as a national account. I can't register it on KFS if the installing dealer never deleted it from their account. U520 doesn't take care of it. You have to call Kyocera and have them delete the machine from the KFS database so you can register it.
I've had to call to have it done.
I don't know what you are doing but it does work with out any body deleting anything from KFS. I just did it yesterday afternoon. In every instance I have cleared a machine, it was on KFS in another dealer's account.I ran U520, selected Setting: On/Off Config, selected off, then turn the machine off for at least 5 seconds and turn it on. Be aware that if you then just go in and turn remote services back on it will just re-register with the original dealers settings. You must go in and put in your dealership's settings for it to work. I use the command center because it is easier but at the machine also works. As I said I have done this over 30 times, with equipment that was still on KFS under different accounts, and it works. I can not explain why it hasn't worked for you, but it always works for me.
I too am having the cannot connect to remote server issues and only ever on used equipment that has been registered under a different dealership name. I will contact Kyocera and ask them to clear the machine from the KFS and see if I can add it. I will keep you posted. Yes have the correct URL, Yes have the correct access code, and yes cleared the previous info using 520
I can confirm that indeed removing the machine from prior kfs dealer list solved this issue
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