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  1. #1
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    CS 5500 with a J6511

    Hello all so I have this finisher wadding up paper when in staple mode J6511. I have replaced the metal sensor bracket, the side guides, and the black plastic guide with the new spring and white pieces, and also the clear guide. It worked fine for me but the next day they were again having issues, so unless there are any other updates that I have missed I am at a loss.


  2. #2
    Senior Tech 250+ Posts
    CS 5500 with a J6511


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    Re: CS 5500 with a J6511

    Quote Originally Posted by Scottb View Post
    Hello all so I have this finisher wadding up paper when in staple mode J6511. I have replaced the metal sensor bracket, the side guides, and the black plastic guide with the new spring and white pieces, and also the clear guide. It worked fine for me but the next day they were again having issues, so unless there are any other updates that I have missed I am at a loss.
    Does it only occur when using the staple mode? The J6511 [1000 sheet finisher] just means the bundle was not ejected. Is the job stapled properly or not at all? Had one a while ago were there was a staple stuck at the end of the cartridge and would occasionally catch the edge of the stack causing a jam. Take a look at the stapling assembly, it may not be operating properly.


  3. #3
    Service Manager 1,000+ Posts tmaged's Avatar
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    Re: CS 5500 with a J6511

    I've traced almost all finisher jams back to the AK-730 exit unit. Make sure it has bearing & not brass bushings. The bushings slow the page down, even if you clean them all, so you'll get a variety of finisher jams. Believe me, I did everything possible to figure this out.

    Hope that helps !
    -Tony


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  4. #4
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    Re: CS 5500 with a J6511

    Quote Originally Posted by Santander View Post
    Does it only occur when using the staple mode? The J6511 [1000 sheet finisher] just means the bundle was not ejected. Is the job stapled properly or not at all? Had one a while ago were there was a staple stuck at the end of the cartridge and would occasionally catch the edge of the stack causing a jam. Take a look at the stapling assembly, it may not be operating properly.
    oh it is stapled just not in the right place usually the paper folds up and then its stapled, I will look when I go back out. Thanks for the reply.


  5. #5
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    Re: CS 5500 with a J6511

    Quote Originally Posted by tmaged View Post
    I've traced almost all finisher jams back to the AK-730 exit unit. Make sure it has bearing & not brass bushings. The bushings slow the page down, even if you clean them all, so you'll get a variety of finisher jams. Believe me, I did everything possible to figure this out.
    Thanks for the reply,

    If I had to guess it has the bushings, but I will look next time out. I hate to ask but what bushing number is the replacement.


  6. #6
    Master Of The Obvious 10,000+ Posts
    CS 5500 with a J6511

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    Re: CS 5500 with a J6511

    Quote Originally Posted by Scottb View Post
    Thanks for the reply,

    If I had to guess it has the bushings, but I will look next time out. I hate to ask but what bushing number is the replacement.
    There is not retrofit. It's an assembly. =^..^=

    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.


    blackcat: Master Of The Obvious =^..^=

  7. #7
    Service Manager 1,000+ Posts tmaged's Avatar
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    Re: CS 5500 with a J6511

    303NB94175 is the unit number.

    Hope that helps !
    -Tony


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  8. #8
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    Re: CS 5500 with a J6511

    Quote Originally Posted by blackcat4866 View Post
    There is not retrofit. It's an assembly. =^..^=

    Doh! I was afraid of that.


  9. #9
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    Re: CS 5500 with a J6511

    Quote Originally Posted by tmaged View Post
    303NB94175 is the unit number.

    Thanks I went on and ordered a couple


  10. #10
    Service Tech / IT Rep 100+ Posts JVergin's Avatar
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    Re: CS 5500 with a J6511

    Quote Originally Posted by Scottb View Post
    oh it is stapled just not in the right place usually the paper folds up and then its stapled, I will look when I go back out. Thanks for the reply.
    We had this at one place intermittently. We could never get it to jam while we were on site. The customer had cheap paper so we decided to try turning the paper to landscape orientation. The customer upgraded their machine in the next few months but never had another issue with J6511 jams and paper folding over onto itself before stapling.

    My guess is the paper had enough curl to either fold over onto itself or hit something when being fed back into the stack to be stapled.

    -- "Did you try cleaning the glass?"

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