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  1. #1
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    TASKalfa 3051ci error C2840

    Hi Guys,

    I have a problem with a TASKalfa 3051ci. Initally sometimes, now often give error C2840.

    I have already clean the transfer belt cleaning section and the waste toner cleaning pipe.

    I manually rotate transfer belt cleaning motor and I did not notice a unusually load. Turning is soft!

    What can I do? Any ideas?

    Thank you in advance,
    Kyove

  2. #2
    Trusted Tech 50+ Posts AlbertK's Avatar
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    Re: TASKalfa 3051ci error C2840

    I had the same problem on a higher volume machine and found a bulletin regarding the change of the TR cleaning section for models before a certain serial number.
    Had to do Firmware and change TR unit.

    Is the rest of the waste path clean? does the waste reach the waste box?

    I would do Firmware first and then test before changing the TR unit.
    The product may be brilliant and the salesperson proficient, but if the technician isnít efficient, then the story will end there.

  3. #3
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    Re: TASKalfa 3051ci error C2840

    I'm already on the latest firmware:

    TASKalfa 3051ci, 3551ci, 4551ci, 5551ci
    Version: 06.04.0020 (2016-12-05)
    Release Date: 2016-12-12

    The waste path seems to be ok. WT cleaning pipe has normal dirty inside, even the transfer belt cleaning.

    I carefully vacuum the inner unit (or image formation holder) and dirty seems to be on the average.
    Machine has 213k copies: 84 bw and 129k color.

    Any suggestion?

    Can you send me the bullettin please? My email is blackjf@libero.it

    Thx,
    Kyove

  4. #4
    Field Supervisor 500+ Posts
    TASKalfa 3051ci error C2840


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    Re: TASKalfa 3051ci error C2840

    I had the same problem on a higher volume machine and found a bulletin regarding the change of the TR cleaning section for models before a certain serial number.
    Had to do Firmware and change TR unit.
    I'm already on the latest firmware:

    TASKalfa 3051ci, 3551ci, 4551ci, 5551ci
    Version: 06.04.0020 (2016-12-05)
    Release Date: 2016-12-12

    The waste path seems to be ok. WT cleaning pipe has normal dirty inside, even the transfer belt cleaning.

    I carefully vacuum the inner unit (or image formation holder) and dirty seems to be on the average.
    Machine has 213k copies: 84 bw and 129k color.
    Change the transfer belt.

  5. #5
    Senior Tech 100+ Posts kaborwen's Avatar
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    Re: TASKalfa 3051ci error C2840

    Quote Originally Posted by AlbertK View Post
    I had the same problem on a higher volume machine and found a bulletin regarding the change of the TR cleaning section for models before a certain serial number.
    Had to do Firmware and change TR unit.

    Is the rest of the waste path clean? does the waste reach the waste box?

    I would do Firmware first and then test before changing the TR unit.
    Hi,
    I have the same problem. Can you give me the SB please ?
    Thanks you.

  6. #6
    Trusted Tech 50+ Posts
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    Re: TASKalfa 3051ci error C2840

    latest firm for that model is 7.01

  7. #7
    Master Of The Obvious 10,000+ Posts
    TASKalfa 3051ci error C2840

    blackcat4866's Avatar
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    Re: TASKalfa 3051ci error C2840

    Make sure that the 32pin connector is entirely seated ... no bent pins. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

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