Thanks Thanks:  0
Dislikes Dislikes:  0
Results 1 to 4 of 4
  1. #1
    Technician
    Join Date
    Jun 2013
    Posts
    33
    Rep Power
    22

    Copystar CS4500i display keeps going out

    User called on Monday saying the display wasn't working. Keypad was fine but none of the buttons responded on the display itself. Replaced the display & keypad with a working one and all was good. User calling today saying the display is not responding again
    One of the users did say they got a static shock when they went to use the machine on Monday and that's when the display stopped working the first time

  2. #2
    Senior Tech 100+ Posts The_Murph's Avatar
    Join Date
    Mar 2016
    Location
    Erie, CO
    Posts
    96
    Rep Power
    17

    Re: Copystar CS4500i display keeps going out

    LOL ... I believe you may have unwittingly solved your own problem. Gee wiz, they get a static shock and the display stops responding, hmmm. perhaps a ground issue?

    Time to do some harness-ground metering it sounds like.

    Its almost like when a client says "I can't scan. When the Comcast guy was out switching our service he said everything is set up ..."
    If you phrase your inquiry properly, you will get the answers you seek...

    Good Luck ... You'll need it! HAHAHA!

    ~Big Dan~

  3. #3
    Field Supervisor 500+ Posts Geo's Avatar
    Join Date
    Nov 2010
    Posts
    661
    Rep Power
    38

    Re: Copystar CS4500i display keeps going out

    Did you do the basic outlet checks to confirm proper wiring ( hot, neutral reversed), grounding ,dedicated line and a line conditioner ?

    Have fun...

  4. #4
    Master Of The Obvious 10,000+ Posts
    Copystar CS4500i display keeps going out

    blackcat4866's Avatar
    Join Date
    Jul 2007
    Location
    Lapeer, Michigan
    Posts
    22,442
    Rep Power
    462

    Re: Copystar CS4500i display keeps going out

    Did you re-load firmware? You never change a board on a Kyocera without re-loading the firmware. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here