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  1. #1
    Service Manager 1,000+ Posts
    M3540IDN FIRMWARE AND PAPERcut PROBLEM

    n25an's Avatar
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    M3540IDN FIRMWARE AND PAPERcut PROBLEM

    Is there any gotchas that I need to be aware of when installing firmware on a machine with papercut embedded...
    My fear is that I install the firmware and demolish the machine...
    I am installing firmware because this machine will not hold any addresses in the addressbook after its rebooted...
    I am going to check with kyocera to see what firmware to use...

    there are other issues with the machine and papercut...
    1. it prints to separation pages but I believe that is an issue with the separation page needing to be edited... its a windows 8 windows server issue...
    2. some time papercut authentication does not recognize the login right away... I believe the firmware should fix that but if it does not then its something papercut is working on...

    any help you can send will be much appreciated...
    Sad To Say I Don't Have a Life
    I do this stuff on the weekends too

  2. #2
    Senior Tech 100+ Posts
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    Re: M3540IDN FIRMWARE AND PAPERcut PROBLEM

    Quote Originally Posted by n25an View Post
    this machine will not hold any addresses in the addressbook after its rebooted...
    I ran into this on an M3540 without PaperCut. I realized that the non-optional fax PWB had been removed by a previous tech to solve a fax related C code (lazy). Once I had a replacement, I had to flash firmware and run U021 and the address book returned to normal function.

    Sorry, I can't be of much help regarding PaperCut.

  3. #3
    Owner/Service Manager 1,000+ Posts
    M3540IDN FIRMWARE AND PAPERcut PROBLEM

    tmaged's Avatar
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    Re: M3540IDN FIRMWARE AND PAPERcut PROBLEM

    I've never had a problem with it on other models.
    Hope that helps !
    -Tony


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  4. #4
    Senior Tech 250+ Posts
    M3540IDN FIRMWARE AND PAPERcut PROBLEM

    Ctl-Alt-Del's Avatar
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    Re: M3540IDN FIRMWARE AND PAPERcut PROBLEM

    We have a few accounts that use Kyocera MFP's with PaperCut and I've never heard of any problems caused by firmware upgrades and we're pretty consistent about keeping firmware updated.

  5. #5
    Service Manager 1,000+ Posts
    M3540IDN FIRMWARE AND PAPERcut PROBLEM

    n25an's Avatar
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    Re: M3540IDN FIRMWARE AND PAPERcut PROBLEM

    you just answered your own question...

    Quote Originally Posted by Ctl-Alt-Del View Post
    We have a few accounts that use Kyocera MFP's with PaperCut and I've never heard of any problems caused by firmware upgrades and we're pretty consistent about keeping firmware updated.
    Sad To Say I Don't Have a Life
    I do this stuff on the weekends too

  6. #6
    Service Manager 1,000+ Posts
    M3540IDN FIRMWARE AND PAPERcut PROBLEM

    n25an's Avatar
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    Re: M3540IDN FIRMWARE AND PAPERcut PROBLEM

    installing the latest firmware on the machine... it did not crash papercut...

    then we edited the separator page file..
    Solution to multiple separator page printing on windows network
    Sad To Say I Don't Have a Life
    I do this stuff on the weekends too

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