I got a 6501i... customer complained its jammming...
I went in found rollers from tray 1 and 2 and high capacity tray worn down...
replaced them... got one jam... took all the paperfeed sections out and reseated... ran like a champ...
Customer called back... machine is jamming... cam back ran 400 pages on each tray... nothing... tray 1, tray 2 and high capacity...
jam codes are 511, 512, 533
message for codes multiple sheets fed in tray 1, 2, 3
error means feed sensor does not turn off during paper feed...
I have done rollers... firmware... and visual inspection... nothing blocking the path...
I am thinking its the paperfeed clutches or a solenoid if there is one there...
checking if I am barking up the wrong tree or if there is another direction that I need to think of...
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