If you are not getting much support from the IT people you are in for a tuff ride! Is the user scanning to a network folder? What is the memory allocation for that folder? We have a customer that requires all scans to go to a temp network folder and expects the user's then to move their scans to a personal folder. The initial problem was they expected users to move files from the network folder to their personal folders almost immediately, so they allocated little memory space for the folder and found users would scan documents and leave them in the temp folder for days eventually using up the allocated space. If your user is scanning to a server based folder, the message may indicate not that the machine's memory is low, but that the allocated memory on the server folder is low, especially in light of you being able to scan to your laptop without the same issue. Just because the "old machines did not have this problem" means nada! Were they scanning to the same folder, with the same memory allocation, with the same resolution and with multiple scan files? Good luck with getting IT to admit they made a mistake. Had one just this weekend at a major NASCAR event were IT said the machine was bad because it could not pick up a DHCP address from their network, a static IP address worked fine! They would not admit that their DHCP server had run out of addresses to assign even though I showed them that my local router would assign a DHCP address to the unit. IT people hate to be proven wrong.
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