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  1. #1
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    Kyocera m2040dn - Wrong ID with private printing

    After deploying this printer, a few users have wrong ID when printing using "private printing". We tried many passwords, reinstalling, cleaning the server spool. Enabling the "prompt for access code" option does not work too.
    Most users use Windows 10, I'll try to see the Windows updates installed on the problematic computers.


  2. #2
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    Re: Kyocera m2040dn - Wrong ID with private printing

    In the print properties,set it to print directly.Ive had this issue many times and this was the fix given by Kyocera


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    Re: Kyocera m2040dn - Wrong ID with private printing

    Do you have the RAM disk turned on? Without it private print will not work.


  4. #4
    Master Of The Obvious 10,000+ Posts


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    Re: Kyocera m2040dn - Wrong ID with private printing

    Now you are aware that machine authentication and private printing are separate unrelated features? Machine authentication only grants access to the machine, from the panel or the print driver. Private printing stores the print job in a box for retrieval with a password, not the same password unless you specifically set it up that way.

    So if both of these features are enabled you'll need a username and password to send a print job to the Private Print box. Once at the machine you'll need to log onto the machine then a different separate password to retrieve that private print job.

    It can get very confusing when you choose to layer on multiple levels of security. In some of these cases the endusers just give up using such devices. I becomes too hard, too confusing. =^..^=

    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.


    blackcat: Master Of The Obvious =^..^=

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    Re: Kyocera m2040dn - Wrong ID with private printing

    Quote Originally Posted by Santander View Post
    Do you have the RAM disk turned on? Without it private print will not work.
    Yes, it is on. Many users are using private printing, only a few of then are having the problem.


  6. #6
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    Re: Kyocera m2040dn - Wrong ID with private printing

    Quote Originally Posted by blackcat4866 View Post
    Now you are aware that machine authentication and private printing are separate unrelated features?
    Yes, I do understand both features. We are using only private printing, and for most users it is working.


  7. #7
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    Re: Kyocera m2040dn - Wrong ID with private printing

    Quote Originally Posted by ss12 View Post
    In the print properties,set it to print directly.Ive had this issue many times and this was the fix given by Kyocera
    Many thanks ss12, worked like a charm! But by bypassing the print server our Papercut software does not log the prints. And our version does not support direct printing.

    Last edited by shinjidf; 1 Week Ago at 08:59 PM.

  8. #8
    IT Manager 250+ Posts bsm2's Avatar
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    Re: Kyocera m2040dn - Wrong ID with private printing

    Try have the ones with a problem print to a user box
    not that it fix the problem but a work around
    what emulation are you using on the print driver pcl xl , pcl5e or kdpl?
    Pcl xl Kyocera usually sucks try the pcl5e its hp


  9. #9
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    Re: Kyocera m2040dn - Wrong ID with private printing

    Quote Originally Posted by bsm2 View Post
    Try have the ones with a problem print to a user box
    not that it fix the problem but a work around
    For now I configured print spooler back to all users, and the problematic ones are using direct printing without print logging on Papercut. Could you explain what "user box" means?

    Quote Originally Posted by bsm2 View Post
    what emulation are you using on the print driver pcl xl , pcl5e or kdpl?
    I was using PCL XL. Changed that to PCL 5e. I'm using RAW print processor, is that ok? I'll check later if the problem persists.

    Last edited by shinjidf; 6 Days Ago at 02:30 PM.

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