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  1. #1
    Trusted Tech 50+ Posts
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    M2035 Blank Copies through DP and on Glass

    Blank pages are printing when copying on the glass and from Document Processor. Internal printing is fine (status pages, maintenance reports...).

    We brought this machine in for varying lead edge issues and were adjusting lead edge timing and all of a sudden the copies are blank .

    The exposure lamp turns on.
    Current Combined Firmware is uploaded.
    USB thumb drive file printing is fine.
    Scanning to USB thumb drive shows all black document.


  2. #2
    Senior Tech 250+ Posts
    M2035 Blank Copies through DP and on Glass


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    Re: M2035 Blank Copies through DP and on Glass

    If internal reports are printing fine you have gotten the scanner values way out of wack. Have you done a sim 21 to restore the unit to the default values. That is where I would start as you seen to have gotten the scan values so out of wack the unit cannot see the beginning of the scan page.


  3. #3
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    Re: M2035 Blank Copies through DP and on Glass

    Quote Originally Posted by Santander View Post
    If internal reports are printing fine you have gotten the scanner values way out of wack. Have you done a sim 21 to restore the unit to the default values. That is where I would start as you seen to have gotten the scan values so out of wack the unit cannot see the beginning of the scan page.
    Thanks for the tip. I'll definetely restore the values. I also found auto adjustments on U411 but waiting for the test charts to come in first. Thanks again!


  4. #4
    Copier & Repair LLC
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    Post Re: M2035 Blank Copies through DP and on Glass

    hi there
    try to change the scanner circuit board.
    Copier Repair In Wisconsin Madison | Stoughton


  5. #5
    Senior Tech 100+ Posts D Colour's Avatar
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    Re: M2035 Blank Copies through DP and on Glass

    Hi
    We are having this exact issue on the M2535DN, can you tell me what your solution was?
    Engineer has tried U021 and U002, but the issue persists.
    Thanks
    James

    Everything that has a beginning, has an end.....

  6. #6
    Technician oldtech1's Avatar
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    Re: M2035 Blank Copies through DP and on Glass

    check scanner lock?


  7. #7
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    Re: M2035 Blank Copies through DP and on Glass

    Quote Originally Posted by oldtech1 View Post
    check scanner lock?
    Yeah definitely off. The scanner moves freely.

    it must be a similar cause as Buzz, because the the drive assy was getting changed before the issue. Checked and reseated all the connections.

    Everything that has a beginning, has an end.....

  8. #8
    Senior Tech 100+ Posts D Colour's Avatar
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    Re: M2035 Blank Copies through DP and on Glass

    Just to close this one off for us. Had to order the test charts to resolve this issue. You cant apply the settings manually. Service bulletin attached with part numbers. The table test chart is 43 (ridiculous), while the DP alignment is 4. Not sure if a high res scan of it will work (CTN might limit the upload size) - it may help someone out in future.

    Bulletin - SB-COM-0314-E069.pdf

    DP Chart - DP.pdf

    Table Chart - File is too large, i'll upload a smaller file it tomorrow.

    Everything that has a beginning, has an end.....

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