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  1. #1
    Service Manager 1,000+ Posts tmaged's Avatar
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    356ci DP-5100 J9110

    I have a 356ci that is giving me jam 9110. The page pulls in, then the pickup & feed rollers stop. I've replaced the tires & sep pad. It's a new machine with only 765 pages through the ADF. It's had 21 jams, so not a ton, but still.
    I tried pulling the cover off to watch the back, but you can't see anything with a metal plate between the motors & gears.
    I also installed bulletin H068 for folding corners, but it didn't resolve the jamming issue.
    Anybody have info regarding this ?

    Hope that helps !
    -Tony


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  2. #2
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    Re: 356ci DP-5100 J9110

    have you tried shoving a manila folder through the feeder path to see if anything is stuck, or mylar flipped inside? maybe there's a sticky-note inside...


  3. #3
    Service Manager 1,000+ Posts tmaged's Avatar
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    Re: 356ci DP-5100 J9110

    Thanks Sparky. Just got back from the machine, it would pass paper but jam intermittently. We had a 306ci in our office, which after a little research, uses the same drive unit for the ADF as the DP-5100.
    I replaced it & scanned 200 pages no problem. I could get it to jam within about 15 pages yesterday. I'm guessing the feed motor has a bad spot in it.

    Hope that helps !
    -Tony


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  4. #4
    Master Of The Obvious 10,000+ Posts
    356ci DP-5100 J9110

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    Re: 356ci DP-5100 J9110

    Quote Originally Posted by tmaged View Post
    Thanks Sparky. Just got back from the machine, it would pass paper but jam intermittently. We had a 306ci in our office, which after a little research, uses the same drive unit for the ADF as the DP-5100.
    I replaced it & scanned 200 pages no problem. I could get it to jam within about 15 pages yesterday. I'm guessing the feed motor has a bad spot in it.
    Any clutches in that clutch pack? =^..^=

    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.


    blackcat: Master Of The Obvious =^..^=

  5. #5
    Service Manager 1,000+ Posts tmaged's Avatar
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    Re: 356ci DP-5100 J9110

    I don't see any clutches at all. Just some motors, one-way gears & the wrap spring on the feed roller.

    Hope that helps !
    -Tony


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  6. #6
    Technician mita's Avatar
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    Re: 356ci DP-5100 J9110

    We have found that on some the side guides are just a bit tight. Try trimming the stops so it opens up a bit more and test it.
    Brian


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