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  1. #1
    Trusted Tech 50+ Posts
    security error when scanning

    Intone's Avatar
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    security error when scanning

    customer is scanning packets and when the machines, (there are three 4550ci 3550ci 4551ci), get to a copied check the machine says security error turn off and on. same thing all three machines. I know these boxes have security features for currency. but any help would be appreciated.

  2. #2
    Service Manager 10,000+ Posts
    security error when scanning

    Phil B.'s Avatar
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    Re: security error when scanning

    Quote Originally Posted by Intone View Post
    customer is scanning packets and when the machines, (there are three 4550ci 3550ci 4551ci), get to a copied check the machine says security error turn off and on. same thing all three machines. I know these boxes have security features for currency. but any help would be appreciated.
    try having them ENLARGE the copies of the checks.
    you are correct there is a safety feature that prevents copying money.. but that also includes checks and bonds

  3. #3
    Trusted Tech 50+ Posts
    security error when scanning

    Intone's Avatar
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    Lightbulb Re: security error when scanning

    turns out that it was a high security check. copies fine. wont scan to smb. but they are going to try a few workarounds I suggested.

  4. #4
    Service Manager 1,000+ Posts
    security error when scanning

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    Re: security error when scanning

    I've found that covering the multiple orange-looking squares with a post-it note works as a temporary fix.

  5. #5
    Owner/Service Manager 1,000+ Posts
    security error when scanning

    tmaged's Avatar
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    Re: security error when scanning

    Try scanning in B&W.
    Hope that helps !
    -Tony


    www.dtios.com
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  6. #6
    Field Supervisor 500+ Posts Geo's Avatar
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    Re: security error when scanning

    What tmaged said...Most likely color is the default for scanning..

    This is a common issue..

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