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Field Supervisor
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8002I
we have just installed 9 of these machines in a school, replacing 8001i. within a week we are getting j0511,j0512, j0533
cant see anything physically wrong, its the same paper they have been using. 3 of the 9 are having this, if the others are, they havent been reported.
the 8002 uses the same feed system as the 8001.
has anyone seen these symptoms?
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Re: 8002I
What tray is jamming? Tray 4?
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Re: 8002I
8002 is a different from 8001 I have had several jam from tray 4, 3 is never a issue. Kyocera told me to adjust the pressure on the retard roller, and boom fixed no more jamming calls
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Re: 8002I
Just remember it's the opposite of what you would think. More spring tension means LESS separation pressure, not more. So if it's double feeding, you want less pressure.
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