I scratched the drum with only 70,000 pages on it so I ordered a new maintenance kit and replaced only the drum and charger.
The drum doesn't seem to be cleaning and I'm wondering if it's because I was unable to clear the drum count and if that could be keeping the charge too high.
My question is how do you clear the drum count and start it over and what else could be causing too high of a charge on the drum.
Since it's a new drum and blade I'm assuming the blade is doing its job.
When copying I can lighten the exposure and get the back grounding and double Imaging to go away. But the print jobs don't have that option.
Any help will be most appreciated.
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