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We placed some 3552ci's with DF-7120 (1000 sheet) finishers. We are getting jam 6511 on 4 of the 6 we installed in November. paper doesn't seem to be the issue (Boise X-9) as it's not curling or anything. I haven't seen the jam occur, but there are enough of them to be concerned & the customer has called for them. All machines have latest firmware. I'm told that they get them jam when not stapling, so that eliminates that as a source of the issue.
Any ideas or input appreciated.
Thanks,
did u try to reseat all connectors?Originally Posted by tmaged
job is from the bypass tray, no?
It's running through the cassettes, both Letter & letter-r. Did not try reseating connectors since it was happening on multiple machines.
Is the paper skewing anywhere in the path? Is there an actual jam at the finisher stack eject?
did you ever find anything on this ?
I am having similar issue J6511
J6511 - Google Drive
No, our Kyocera rep was here Thursday & is sending U964 info to New Jersey. I've shared my event log / maint pages above. I don't see any commonality.
Shoot me a PM with your rep's info & I can have mine get in touch with him. My rep was at another location two weeks ago for the same code.
The more info we get together, the quicker we can get some resolution.
Hello,
I have the same problem J6511, on several DF 7120 & 7110.
I am interested in information.
To test, I just put the latest firmware V4 and on a machine I selected Collate.
Thank you.
Do not lament,do not mock,do not hate,but understand.
Hi...
The copiers showing the jam codes , do they have the 3000 sheet paper deck ? What are the configurations of the ones not jamming?
Hello
the problem happens even on machines without option PF.
Do not lament,do not mock,do not hate,but understand.
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