Originally Posted by
tmaged
We placed some 3552ci's with DF-7120 (1000 sheet) finishers. We are getting jam 6511 on 4 of the 6 we installed in November. paper doesn't seem to be the issue (Boise X-9) as it's not curling or anything. I haven't seen the jam occur, but there are enough of them to be concerned & the customer has called for them. All machines have latest firmware. I'm told that they get them jam when not stapling, so that eliminates that as a source of the issue.
Any ideas or input appreciated.
Thanks,
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