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  1. #1
    Field Supervisor 500+ Posts
    Kyocera 3501i duplex issue

    dalewb74's Avatar
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    Kyocera 3501i duplex issue

    from time to time when running a duplex job you get a message about 2 sided copies can't be combined. there is no exact error code listed. the firmware is up to date. if you 906 it the message goes away for 3 or 4 days, then returns.

  2. #2
    Master Of The Obvious 10,000+ Posts
    Kyocera 3501i duplex issue

    blackcat4866's Avatar
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    Re: Kyocera 3501i duplex issue

    Take a look at the Event Log to see what error is recorded. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  3. #3
    Field Supervisor 500+ Posts
    Kyocera 3501i duplex issue

    dalewb74's Avatar
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    Re: Kyocera 3501i duplex issue

    the machine says can not make 2 sided copies due to failure. when trying to print event log it gives paper jams, service call log, maintenance log, unknown toner log. it doesnt show a failure log and it doesnt give a code.

  4. #4
    Field Supervisor 500+ Posts Geo's Avatar
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    Re: Kyocera 3501i duplex issue

    The problem is with the doc feeder ,duplex function is failing. Do the usual firmware update, check and reset all Doc feeder connectors and interface PCB . Also do a HDD scandisk and reformat. Make sure you first do a 917 if needed to backup and restore HDD data.

  5. #5
    Owner/Service Manager 1,000+ Posts
    Kyocera 3501i duplex issue

    tmaged's Avatar
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    Re: Kyocera 3501i duplex issue

    Clean the white roller. It's what the CIS looks at to do white reference. If it doesn't see the white level it should, it disables the CIS,
    Hope that helps !
    -Tony


    www.dtios.com
    Become a fan on Facebook

  6. #6
    Field Supervisor 500+ Posts
    Kyocera 3501i duplex issue

    dalewb74's Avatar
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    Re: Kyocera 3501i duplex issue

    firmware was first thing updated. all connections for the adf have been unplugged and reseated to make certain everything was connected properly. have been through the service manual trying to find something related to the issue with no luck. have tried searching google as well with the same results. hence why i posted here was to pick a few brains. what gets me is it doesnt show a C code. so kinda hard to pinpoint exactly whats going on. any help is greatly appreciated. thanks for the input everyone. will try the things suggested that i havent tried so far.

  7. #7
    Field Supervisor 500+ Posts Geo's Avatar
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    Re: Kyocera 3501i duplex issue

    Definitely do the HDD...

  8. #8
    Master Of The Obvious 10,000+ Posts
    Kyocera 3501i duplex issue

    blackcat4866's Avatar
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    Re: Kyocera 3501i duplex issue

    Just answer one question: Did you print the event log? =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  9. #9
    Senior Tech 100+ Posts
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    Re: Kyocera 3501i duplex issue

    Quote Originally Posted by dalewb74 View Post
    the machine says can not make 2 sided copies due to failure. when trying to print event log it gives paper jams, service call log, maintenance log, unknown toner log. it doesnt show a failure log and it doesnt give a code.
    The service call log lists failure codes. Additionally, U904 will list total and recent failure codes.

  10. #10
    Technician TonerEater's Avatar
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    Re: Kyocera 3501i duplex issue

    When any error is followed by "due to a failure", I would try u906 Partial Control. Reboot machine. If error appears again, make duplex copies on the platen. Then use the Document Processor. If it works on the platen but not through the DP, clean the Size Detection PWB under the original tray. A misdetection of original size could be causing the "Cannot be Combined" error.

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