We have been a kyocera dealer for close to 2 years and we seem to be having this on going issue with 3551ci not holding copy quality especially losing magenta, if we do a dv refresh and calibration the quality comes back but it lasts a short time. we do setups correctly and have tried new dv units and doing all the maintenance codes associated with replacing dv units , we even have done complete pms with all colors and transfer belt and roller sometimes it seems to help but more often then not we lose qualty, we have notified our regional service rep and he is no help, have also looked for bulletins and found nothing all firmware is the latest. are we just missing something ? maybe someone has come across this or knows something we dont , any help would be appreciated
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