Kyocera M3550idn

[Thayer]

Brand new machine, 500 copies
Keep getting J9200 and 9210 adf
Weird thing I get 9200 when scanning to email and 9210 when making copies.
Blew out sensors and checked actuators, 2nd call about this issue. Any thoughts??

Boss wanted me on to next call so not alot of time to trouble shoot!

[itchyfinger@att.net]

9200
DP registration sensor
non arrival jam
DP registration sensor (DPRS) does not turn on within
specified time of DP feed sensor (DPFS) turning on.
H
9210
DP registration sensor
stay jam
DP registration sensor (DPRS) does not turn off within
specified time of DP timing sensor (DPTS) turning on.




see if the acturator is hanging up. see if switch changes states with a meter reseat your connectors at switch and adf main board

[Tonerkiller]

I have seen this with these little machines. Take the adf off and you will see that one or both hinges are broke. You cannot really tell until you take the feeder off.

[Thayer]

Follow up call today
Found actuator sticking, cleaned, lubed and added extra tension on the spring.

Ran 100 documents, time will tell if it fixed it!