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  1. #1
    Ricoh Fanboy 1,000+ Posts Oze's Avatar
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    Ta 356ci Intermittent Light copies/prints

    Hey guys...
    356ci giving the customer intermittent pale copies and prints.
    Doesn't matter whether the job is colour or B/W.
    I inherited this call from another technician and he has previously changed the ITB assy,transfer roller assy,HVT board.
    Kyocera dealer support have been underwhelming in their assistance and the machine never has the fault whilst I'm there doing testing so I can't even do a crash stop to check the image on the transfer belt and drums.
    Any ideas?

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  2. #2
    Master Of The Obvious 10,000+ Posts
    Ta 356ci Intermittent Light copies/prints

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    Re: Ta 356ci Intermittent Light copies/prints

    Do any of your samples have full color? If it affects all colors equally you may be experiencing 2nd transfer charge loss.

    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.


    blackcat: Master Of The Obvious =^..^=

  3. #3
    Service Manager 2,500+ Posts
    Ta 356ci Intermittent Light copies/prints

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    Re: Ta 356ci Intermittent Light copies/prints

    Quote Originally Posted by Oze View Post
    Hey guys...
    356ci giving the customer intermittent pale copies and prints.
    Doesn't matter whether the job is colour or B/W.
    I inherited this call from another technician and he has previously changed the ITB assy,transfer roller assy,HVT board.
    Kyocera dealer support have been underwhelming in their assistance and the machine never has the fault whilst I'm there doing testing so I can't even do a crash stop to check the image on the transfer belt and drums.
    Any ideas?
    why can't you do a "Stop Test" " Half Test"? all it takes is to open a cover when it starts to print.

    your problem sounds more developer / toner replenishment problems.


  4. #4
    Service Manager 1,000+ Posts
    Ta 356ci Intermittent Light copies/prints


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    Re: Ta 356ci Intermittent Light copies/prints

    Quote Originally Posted by Phil B. View Post
    why can't you do a "Stop Test" " Half Test"? all it takes is to open a cover when it starts to print.
    Because it's intermittent


  5. #5
    Service Manager 2,500+ Posts
    Ta 356ci Intermittent Light copies/prints

    Phil B.'s Avatar
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    Re: Ta 356ci Intermittent Light copies/prints

    Quote Originally Posted by JR2ALTA View Post
    Because it's intermittent
    just means you have to stick with it


  6. #6
    Ricoh Fanboy 1,000+ Posts Oze's Avatar
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    Re: Ta 356ci Intermittent Light copies/prints

    Quote Originally Posted by blackcat4866 View Post
    Do any of your samples have full color? If it affects all colors equally you may be experiencing 2nd transfer charge loss.
    Full colour AND B/W equally across the board.
    2nd transfer has been changed as has the HVT...it definitely looks to be a transfer issue of some kind though.


  7. #7
    Ricoh Fanboy 1,000+ Posts Oze's Avatar
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    Re: Ta 356ci Intermittent Light copies/prints

    Quote Originally Posted by Phil B. View Post
    why can't you do a "Stop Test" " Half Test"? all it takes is to open a cover when it starts to print.

    your problem sounds more developer / toner replenishment problems.
    It's never faulted whilst I've been onsite and the machine is 3 hours away so we aren't there every day.


  8. #8
    Ricoh Fanboy 1,000+ Posts Oze's Avatar
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    Re: Ta 356ci Intermittent Light copies/prints

    Just an update to this:
    Replaced the LV Power supply and it looks like it's fixed it.
    Did the job 3 weeks ago and haven't heard from the customer


  9. #9
    Ricoh Fanboy 1,000+ Posts Oze's Avatar
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    Re: Ta 356ci Intermittent Light copies/prints

    Further update:
    Apparently the customer is particularly lazy and couldn't be bothered logging a call to say that the fault has continued since fitting parts 2 months ago !!!
    Picking the machine up and putting it on the bench at work but it really should have been DOA at run up coz the tech that ran it up HAD the fault but kept quiet about it..grrrrrr.
    Any way I'll post up the outcome once we have it in the workshop.


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