Page 1 of 2 12 LastLast
Results 1 to 10 of 11
  1. #1
    Ricoh Fanboy 1,000+ Posts Oze's Avatar
    Join Date
    Jul 2008
    Location
    Toowoomba,QLD
    Posts
    1,662
    Rep Power
    63

    Ta 356ci Intermittent Light copies/prints

    Hey guys...
    356ci giving the customer intermittent pale copies and prints.
    Doesn't matter whether the job is colour or B/W.
    I inherited this call from another technician and he has previously changed the ITB assy,transfer roller assy,HVT board.
    Kyocera dealer support have been underwhelming in their assistance and the machine never has the fault whilst I'm there doing testing so I can't even do a crash stop to check the image on the transfer belt and drums.
    Any ideas?
    Attached Files Attached Files

  2. #2
    Master Of The Obvious 10,000+ Posts
    Ta 356ci Intermittent Light copies/prints

    blackcat4866's Avatar
    Join Date
    Jul 2007
    Location
    Lapeer, Michigan
    Posts
    22,434
    Rep Power
    462

    Re: Ta 356ci Intermittent Light copies/prints

    Do any of your samples have full color? If it affects all colors equally you may be experiencing 2nd transfer charge loss.
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  3. #3
    Service Manager 10,000+ Posts
    Ta 356ci Intermittent Light copies/prints

    Phil B.'s Avatar
    Join Date
    Jul 2016
    Location
    Raleigh NC
    Posts
    22,608
    Rep Power
    658

    Re: Ta 356ci Intermittent Light copies/prints

    Quote Originally Posted by Oze View Post
    Hey guys...
    356ci giving the customer intermittent pale copies and prints.
    Doesn't matter whether the job is colour or B/W.
    I inherited this call from another technician and he has previously changed the ITB assy,transfer roller assy,HVT board.
    Kyocera dealer support have been underwhelming in their assistance and the machine never has the fault whilst I'm there doing testing so I can't even do a crash stop to check the image on the transfer belt and drums.
    Any ideas?
    why can't you do a "Stop Test" " Half Test"? all it takes is to open a cover when it starts to print.

    your problem sounds more developer / toner replenishment problems.

  4. #4
    Service Manager 1,000+ Posts
    Ta 356ci Intermittent Light copies/prints


    Join Date
    Feb 2010
    Posts
    1,986
    Rep Power
    75

    Re: Ta 356ci Intermittent Light copies/prints

    Quote Originally Posted by Phil B. View Post
    why can't you do a "Stop Test" " Half Test"? all it takes is to open a cover when it starts to print.
    Because it's intermittent

  5. #5
    Service Manager 10,000+ Posts
    Ta 356ci Intermittent Light copies/prints

    Phil B.'s Avatar
    Join Date
    Jul 2016
    Location
    Raleigh NC
    Posts
    22,608
    Rep Power
    658

    Re: Ta 356ci Intermittent Light copies/prints

    Quote Originally Posted by JR2ALTA View Post
    Because it's intermittent
    just means you have to stick with it

  6. #6
    Ricoh Fanboy 1,000+ Posts Oze's Avatar
    Join Date
    Jul 2008
    Location
    Toowoomba,QLD
    Posts
    1,662
    Rep Power
    63

    Re: Ta 356ci Intermittent Light copies/prints

    Quote Originally Posted by blackcat4866 View Post
    Do any of your samples have full color? If it affects all colors equally you may be experiencing 2nd transfer charge loss.
    Full colour AND B/W equally across the board.
    2nd transfer has been changed as has the HVT...it definitely looks to be a transfer issue of some kind though.

  7. #7
    Ricoh Fanboy 1,000+ Posts Oze's Avatar
    Join Date
    Jul 2008
    Location
    Toowoomba,QLD
    Posts
    1,662
    Rep Power
    63

    Re: Ta 356ci Intermittent Light copies/prints

    Quote Originally Posted by Phil B. View Post
    why can't you do a "Stop Test" " Half Test"? all it takes is to open a cover when it starts to print.

    your problem sounds more developer / toner replenishment problems.
    It's never faulted whilst I've been onsite and the machine is 3 hours away so we aren't there every day.

  8. #8
    Ricoh Fanboy 1,000+ Posts Oze's Avatar
    Join Date
    Jul 2008
    Location
    Toowoomba,QLD
    Posts
    1,662
    Rep Power
    63

    Re: Ta 356ci Intermittent Light copies/prints

    Just an update to this:
    Replaced the LV Power supply and it looks like it's fixed it.
    Did the job 3 weeks ago and haven't heard from the customer

  9. #9
    Ricoh Fanboy 1,000+ Posts Oze's Avatar
    Join Date
    Jul 2008
    Location
    Toowoomba,QLD
    Posts
    1,662
    Rep Power
    63

    Re: Ta 356ci Intermittent Light copies/prints

    Further update:
    Apparently the customer is particularly lazy and couldn't be bothered logging a call to say that the fault has continued since fitting parts 2 months ago !!!
    Picking the machine up and putting it on the bench at work but it really should have been DOA at run up coz the tech that ran it up HAD the fault but kept quiet about it..grrrrrr.
    Any way I'll post up the outcome once we have it in the workshop.

  10. #10
    Ricoh Fanboy 1,000+ Posts Oze's Avatar
    Join Date
    Jul 2008
    Location
    Toowoomba,QLD
    Posts
    1,662
    Rep Power
    63

    Re: Ta 356ci Intermittent Light copies/prints

    Finally resolved this POS issue.
    Had a tech from Kyocera Australia come to the workshop with a donor machine and we gutted the suspect machine.
    Turns out that there was an issue with the machine side HV springs that was blowing the HV board.
    Pulled all the machine side springs further to make better contact and fitted a working HV PCB from the donor machine and it's all back to normal.
    Just in case anyone should have this fault

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here